Lead Retail- Baltimore Ravens Team Store

ROLE OVERVIEW

The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

HOW WILL YOU DRIVE IMPACT

• Drive sales results by consistent execution of daily operations

• Support back of house operations; maintain stockroom organization

• Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)

• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)

• Work with Retail Associates to ensure an exemplary fan experience

REQUIRED QUALIFICATIONS

• Must be at least 18 years of age

• Previous retail, customer service, or hospitality experience preferred

• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events

• Reliable attendance and punctuality

• Strong communication, interpersonal, and teamwork skills

• Ability to work effectively in a fast-paced, team-oriented environment

• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds

• Maintain a professional appearance and represent the Fanatics brand positively

CAPABILITIES & EXPERIENCE YOU BRING

• High school diploma or equivalent experience preferred

COMPENSATION

The salary rate for this position is $23.50 per hour, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.