Lead Retail Associate - Full Time (Tropicana Atlantic City)

About the role

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Responsibilities

• Affords assistance to the Supervisor in overseeing the day-to-day tasks of the Retail Outlets.
• Maintains visual standards and creates and maintains effective displays under the direction of the Shift Supervisor.
• Maintains inventory levels under the direction of the Shift Supervisor.
• Troubleshoots process or technical issues for Associates.
• Provides quality customer service by displaying expertise in merchandising, fashion, fit and product knowledge.
• Buys sales volume based on customer service, sales, expertise, merchandising and fashion knowledge, and most importantly, on customer satisfaction.
• Affords assistance to the Sales Associates in selling techniques, customer service and establishing clientele.
• Promotes positive guest/client relations.
• Completes special assignments as requested by the Shift Supervisor.

Qualifications

• A high school diploma or equivalent is preferred.
• One to two years prior retail sales experience is preferred.
• A CER license is required.

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City a great place to both work and play.