Lead Retail Associate

Provides daily direction on the achievement of store goals and supports planning of associate work assignments. Understands and abides by policies, procedures, and programs. Typically works on projects and tasks that span 1 day to 3 months.

Responsibilities

• Directs a variety of tasks including associate break schedules, production processes, and recovery at the end of the day.
• Oversees adequate coverage at POS and in donations.
• Monitors and assists with production quality standards while encouraging the team to meet individual production goals.
• Functions as a service experience leader (SEL).
• Maintains a safe and orderly work environment; ensures employees operate equipment safely and follow safe work practices.
• Consistently communicates and implements policies and procedures, reporting concerns to leadership.
• Resolves employee and first-level customer concerns and complaints in a timely manner.
• Assists in addressing safety and security concerns promptly.
• Effectively plans and manages own work to reliably complete routine job responsibilities.
• Follows through on learning, skill-building, and practice necessary to adapt to change.
• Serves as an ambassador for Goodwill in the wider community and participates in volunteer opportunities as schedule and interest permit.
• Completes other duties and responsibilities as assigned.

Requirements

• Forklift certification, if required at site.
• Work experience in a retail or production environment is preferred.
• Ability to work a varied schedule and flexible hours, including nights and weekend shifts to meet business needs.

Core Competencies

• Customer Focus: Independently anticipates and meets customer needs, internalizes customer feedback, and follows up to ensure problems are solved by providing innovative ideas.
• Values Differences: Seeks diverse perspectives and talents, works effectively with others who have different backgrounds or styles, and behaves with sensitivity toward cultural differences.
• Communicates Effectively: Shares clear, concise, and professional information and updates; listens with interest to others.
• Situational Adaptability: Demonstrates flexibility in response to changing needs, conditions, or priorities; monitors and adjusts approaches as needed.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, sets high performance standards, and shows determination in the face of obstacles.
• Ensures Accountability: Takes responsibility for successes and failures, monitors progress, and follows through on commitments.

Physical/Sensory Demands

• Regularly lifts and/or moves up to 10 pounds, frequently lifts and/or moves up to 20 pounds, and occasionally lifts and/or moves up to 50 pounds.
• Moves about accomplishing tasks, including lifting, stooping, kneeling, crouching, or crawling to retrieve objects.
• Extends upwards or downwards to retrieve objects.
• Subject to weather conditions (hot, humid, dry, cold, etc.).
• Exposed to human blood, body fluids, or tissue.
• Subject to hazards including proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
• Required to stand for extended periods, hear and respond to warning devices, and use vision for computer work and assessing store operations.
• Travel may be required.

Pay

When determining placement within the salary range for this position, Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands, and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the range.

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability.
• Life insurance.
• Retirement plan.
• Paid time off (PTO).
• Certain roles are eligible to participate in an incentive plan (terms and conditions apply).