Lead Retail Associate

When determining placement within the salary range for this position, Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands, and other qualifying criteria.

About the Role

Provides daily direction on the achievement of store goals. Supports planning of associate work assignments. Understands and abides by policies, procedures, and programs. Typically works on projects and tasks that span 1 day – 3 months.

Responsibilities

• Directs a variety of tasks including associate break schedules, production processes, and recovery at the end of the day.
• Oversees adequate coverage at POS and in donations.
• Monitors and assists with production quality standards while encouraging the team to meet individual production goals.
• Functions as a service experience leader (SEL).
• Maintains a safe and orderly work environment; ensures employees operate equipment safely and follow safe work practices.
• Consistently communicates and implements policies and procedures, reporting concerns to leadership.
• Resolves employee and first-level customer concerns and complaints in a timely manner.
• Assists in addressing safety and security concerns promptly.
• Effectively plans and manages own work to reliably complete routine job responsibilities.
• Follows through on learning, skill-building, and practice necessary to adapt to change.
• Serves as an ambassador for Goodwill in the wider community.
• Participates in volunteer opportunities as schedule and interest permit.
• Completes other duties and responsibilities as assigned.

Requirements

• Forklift certification, if required at site.
• Work experience in a retail or production environment is preferred.
• Ability to work a varied schedule with flexible hours, including nights and weekend shifts to meet business needs.

Core Competencies

• Customer Focus: Independently anticipates and meets customer needs, internalizes feedback, and follows up to ensure problems are solved with innovative ideas.
• Values Differences: Seeks diverse perspectives and talents, behaves with sensitivity toward cultural differences, and challenges stereotyping or offensive comments.
• Communicates Effectively: Shares clear, concise, and professional information, listens actively, and ensures effective communication through reports and documentation.
• Situational Adaptability: Adapts to changing needs, conditions, or priorities, and recognizes cues that suggest a change in approach is needed.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, sets high performance standards, and shows determination despite obstacles.
• Ensures Accountability: Takes ownership of successes and failures, monitors progress, and follows through on commitments.

Physical and Sensory Demands

• Regularly lifts and/or moves up to 10 pounds, frequently up to 20 pounds, and occasionally up to 50 pounds.
• Moves about to accomplish tasks, including lifting, stooping, kneeling, crouching, or crawling to retrieve objects.
• Extends upwards or downwards to retrieve objects.
• Subject to weather conditions (hot, humid, dry, cold, etc.).
• Exposed to human blood, body fluids, or tissue.
• Subject to hazards, including proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
• Required to stand for extended periods, hear and respond to warning devices, and use vision for computer work and assessing store operations.
• Travel may be required.

Benefits

• Competitive benefit program including medical, dental, and vision insurance.
• Short- and long-term disability and life insurance.
• Retirement plan.
• Paid time off (PTO).
• Certain roles are eligible to participate in an incentive plan (terms and conditions apply).