Lead, Residential Solar Service Operations
About the role
As Lead, Residential Solar Service Operations, you will play a key role in leading a team that oversees the performance, operations, and maintenance of our residential solar portfolio while managing strategic partner and contractor relationships. In this role, you will be responsible for facilitating the resolution of maintenance issues, managing service invoices and costs, validating system operation, and ensuring seamless communication between internal teams, contractors, and customers. You will lead and develop a team of service partners to limit service tickets, resolve issues remotely, and resolve system issues efficiently, while communicating insights to partners to drive scalability, efficiency, and best-in-class service across a 500 MW+ residential solar business.
Responsibilities
- Manage ongoing relationships with IGS’s partners to ensure operational and financial success for both our partners and IGS Solar.
- Coordinate with service providers and internal teams to resolve maintenance issues quickly and efficiently.
- Foster strong relationships with service providers, ensuring alignment with company service standards and requirements.
- Monitor contractor performance, compliance, and adherence to service level agreements, addressing any concerns proactively.
- Partner with Accounts Payable to resolve contractor payment or remittance issues; review contractor expenses and approve invoices for payment, ensuring accuracy and alignment with budget expectations.
- Work collaboratively to identify, research, and resolve partner issues swiftly and completely by leveraging an expert-level understanding of the business.
- Lead the service team, including day-to-day management, training, and development of individual contributors.
- Mentor and support the team, providing guidance and day-to-day leadership to ensure