Lead Resale Equipment Technician

Basic Function

The Lead Equipment Resale Technician is responsible for evaluating, refurbishing, and preparing returned, damaged, and surplus equipment for resale or other disposition. This role performs basic mechanical repairs, coordinates service activities, and determines the most effective recovery strategy based on equipment condition, repair costs, and resale value. The position serves as the primary owner of the equipment recovery process, maintaining accurate documentation and collaborating with Distribution, Sales, eCommerce, Merchandising, and Operations teams. Through effective asset management and sound decision-making, this role helps maximize recovery value while supporting operational efficiency and customer satisfaction.

Essential Functions

• Evaluates returned, damaged, obsolete, or surplus power equipment to determine disposition, repair requirements, and resale potential.
• Performs basic mechanical repairs, adjustments, cleaning, and refurbishment activities to prepare equipment for resale.
• Identifies and communicates required replacement parts and service components necessary to complete refurbishment activities.
• Collaborates with internal operations teams to facilitate equipment inspection, repair, transportation, and disposition activities.
• Analyzes repair costs, resale values, and market conditions to determine the financial viability of refurbishment efforts and recommend disposition decisions.
• Documents equipment condition through photographs, inspections, and written assessments to support resale listings and valuation activities.
• Communicates equipment specifications, condition details, and refurbishment status to eCommerce and sales teams to support accurate product listings and customer communications.
• Identifies recurring product, packaging, shipping, or handling deficiencies and provides recommendations for corrective action.
• Maintains records and prepares reports related to returns, refurbishment costs, inventory disposition, recovery rates, and resale performance.
• Promotes partnerships with Service, Distribution, Sales, Merchandising, eCommerce, and Customer Service teams to support inventory recovery and maximize asset value.
• Assists with generating reporting needs to leadership regarding returns trends, refurbishment opportunities, cost recovery, and process improvements.

Qualifications and Experience

• High school diploma or equivalent.
• 3-5 years in similar technical service / support position.
• At least 1 year of phone support in a customer service/support role.
• Strong knowledge of engines, power equipment, and components such as lights and seats. Familiarity with diagnostic tools and troubleshooting techniques.
• Ability to manage multiple tasks, prioritize effectively, and maintain accurate records in a fast-paced environment.
• Proficiency with database management, Microsoft Office, and email communication.
• Strong people skills with ability to relate to customer’s needs and concerns while still being able to accomplish the Company’s goals.