Lead Reporting Analyst - Member Retention and Satisfaction

Essential Responsibilities

• Generate reports through mainframe and/or PC applications utilizing established applications/programs or developing new applications/programs.
• Develop custom files/reports in mainframe and PC formats and/or applications.
• Develop work plans to meet deadlines, accurately estimate completion dates and communicate status.
• Resolve technical problems related to automated systems, perform analysis, develop and implement test plans and implement solutions.

Qualifications

• Minimum High school diploma or GED is required for all levels.
• 7 - 10 years of related progress experience in the area of specialization including experience in leading projects of varying size and complexity.
• Preferred Experience with end-user reporting tools.
• PREFERRED: Bachelor’s degree in Math, Computer Science, Quantitative Business Analysis or related field.
• PREFERRED: Experience with SAS, Excel, Tableau, Power BI and databases.
• PREFERRED: Healthcare experience is a plus.
• Experience analyzing enrollment and disenrollment data, CMS data sets, layering with call center and marketing data to measure campaign effectiveness and engagement strategies.
• Experience segmenting member populations by demographics, geography, or other traits.
• Experience in a role focused on improving member experience or retention is a plus as well.

Skills and Abilities

• Knowledge of analyzing enrollment and disenrollment data, CMS data sets, layering with call center and marketing data to measure campaign effectiveness and engagement strategies.
• Experience segmenting member populations by demographics, geography, or other traits.
• Experience in a role focused on improving member experience or retention is a plus as well.

Scope of Responsibility

• No, this role does not supervise/manage other employees.
• No, travel is not required.

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org