Lead Reinsurance Claims - Property

About the role

The purpose of this role is manage assumed reinsurance excess of loss and proportional business from QBE Reinsurance's Property, book of business, ensuring proper reporting of all claims following reinsurance contract terms.

Responsibilities

• Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.
• Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.
• Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision-making.
• Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.
• Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims.
• Resolve customer service issues to ensure their prompt and timely resolution.
• Supervise a team of Claims staff to ensure the overall output and quality of the service provided by the team is within specified levels.
• Motivate and develop the team by demonstrating good leadership behaviours and through the use of management best practices, to enable the development of staff to support the achievement of business goals.
• Develop and maintain good client relationships with the insured, agents, service providers, and the general public.
• Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.

Requirements

• Necessary: Moderate relevant experience.
• Preferred: Experience in handling property specific claims matters.
• 5-10 years experience of working within the Reinsurance/insurance/legal industry

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.

Skills

• Adaptability
• Claims Settlement
• Commercial Acumen
• Conflict Resolution
• Critical Thinking
• Insurance Claims Processing
• Intentional collaboration
• Managing performance
• Mentorship
• Personal Initiative
• Project Delivery
• Regulatory Compliance
• Reinsurance
• Risk Management
• Team Development

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Pay

The salary range for this role is: $126.000.00-$189,000.00. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

Schedule

Hybrid