Lead Registration Specialist

About the role

Joining UChicago Medicine AdventHealth means being part of a community dedicated to extending the healing ministry of Christ. You'll be valued for your unique experiences and contribute to a team committed to the whole person's well-being.

Responsibilities

• Manages relationships with clinical partners for open communication.
• Ensures timely and continual coverage of assigned work areas for prompt patient service.
• Provides on-call support as needed.
• Contacts insurance companies to verify eligibility and benefits.
• Obtains pre-authorizations and enters required information.
• Registers patients for all services, ensuring accuracy of demographic elements.
• Performs Medicare compliance reviews and eligibility checks.
• Updates patient accounts and financial assessments.
• Creates accurate estimates and advises patients on expected costs.
• Affords assistance with quality audits, mentoring staff, and departmental training.
• Coordinates with case management staff and provides logistical information.
• Documents conversations with patients and insurance representatives.
• Attends department meetings and promotes positive dialogue.
• Assists with other duties as assigned.

Requirements

• Mature judgement in dealing with patients, physicians, and insurance representatives.
• Intermediate knowledge of Microsoft programs and familiarity with database programs.
• Ability to operate general office machines and machines like computers, fax machines, printers, and scanners.
• Ability to learn and perform multiple tasks efficiently.
• Professional and effective communication skills, both verbal and written.
• Adaptable in a changing healthcare environment.
• Attention to detail and adherence to complex instructions and procedures.
• Knowledge of government guidelines such as CMS, EMTALA, and HIPAA.
• Advanced understanding of insurance knowledge and benefits.
• Advanced understanding of hospital electronic medical record (EMR) system.
• Basic medical terminology.
• Exceptional customer service skills.
• Bilingual in English and Spanish (preferred).

Qualifications

• Associate degree preferred, high school diploma or equivalent required.
• Field of study in business or related field.
• 1+ years of customer service experience.
• 1+ years of revenue cycle experience.
• 2+ years of direct patient access experience (preferred).

Skills

• Moderate knowledge of insurance knowledge and benefits.
• Intermediate medical terminology.
• Advanced understanding of hospital electronic medical report (EMR) system.
• Ability to follow complex instructions and procedures.
• Excellent customer service skills.
• Ability to adapt in a changing healthcare environment.
• Intermediate medical terminology.
• Advanced understanding of hospital electronic medical report (EMR) system.
• Ability to follow complex instructions and procedures.
• Exceptional customer service skills.
• Ability to adapt in a changing healthcare environment.

Benefits

All employees receive benefits from day one including medical, dental, vision insurance, life insurance, disability insurance, paid time off, a 403(b) retirement plan, and more. Additionally, there are mental health resources and support, pet benefits, and flexible scheduling options.

Pay

$20.21 - $32.34 per hour.

Schedule

Full-time, Monday-Friday from 10am-6:30pm, with flexibility as needed.

Additional Information

N/A

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) (preferred).
• Certified Revenue Cycle Rep (CRCR) (preferred).

Physical Requirements

Click here to view physical requirements.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances.