Lead Receptionist

Aventura at Humility House in Youngstown, Ohio is seeking a compassionate and organized Lead Receptionist to serve as the first point of contact for residents, families, and visitors. You will support the overall comfort and well-being of our community while delivering exceptional customer service with a personal touch.

About the Role

At Aventura at Humility House, we pride ourselves on providing healthcare from the heart. Our mission is to create a warm and welcoming environment where our residents can thrive. As our Lead Receptionist, you will be an integral part of this mission, serving as the face of our community and setting the tone for the excellent care and service we provide.

Responsibilities

• Greet and welcome residents, families, and visitors with a warm and professional demeanor
• Answer and direct phone calls, emails, and messages in a timely and efficient manner
• Maintain accurate and up-to-date records, such as visitor logs and resident information
• Assist with scheduling appointments, medical records, and other administrative tasks
• Provide support to other staff members as needed, such as escorting residents to appointments or delivering mail and packages
• Maintain a clean and organized reception area, including the front desk, waiting room, and adjacent areas
• Ensure that all visitors and residents are aware of and comply with our community's policies and procedures

Why Join Our Team

• Work in a dynamic and supportive environment that values the well-being of our residents and staff
• Be part of a team dedicated to delivering high-quality care with a personal touch
• Develop your skills and knowledge in a growing organization that invests in employee growth and development
• Experience the satisfaction of making a difference in the lives of others