Lead Quality Engineer

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With trusted brands like Persil®, all®, Loctite®, Snuggle®, and Schwarzkopf® and cutting-edge technologies, you’ll have opportunities to explore new paths and grow. This position is within our Adhesive Technologies business unit, where we empower our people to transform industries and provide customers with a competitive advantage through adhesives, sealants and functional coatings.

Responsibilities

• Lead customer complaint investigations, partnering with manufacturing, R&D, sales, customer service, and technical teams to identify root causes, implement corrective actions, and meet quality KPIs.
• Serve as the primary technical resource for customers by conducting audits, troubleshooting, product demonstrations, and on-site visits to resolve issues and improve performance.
• Manage site quality programs, including Supplier Quality Control (SQC), product adjustments, and continuous improvement initiatives to reduce quality costs and enhance operational performance.
• Oversee customer sample testing activities, interpret results, and communicate findings and recommendations to customers and internal stakeholders.
• Deliver technical training and coaching for customers, sales teams, and cross-functional partners while collaborating closely with Quality, Marketing, Product Development, and innovation teams.
• Lead internal quality audits (LPA, GMP, and product audits), drive corrective actions to closure, and maintain expertise in quality systems and databases such as SAP, LIMS, and SmartFactory.

Requirements

• Bachelor's Degree in Chemical Engineering, Chemistry, or a relevant Science discipline.
• 6+ years of experience in chemical manufacturing, quality, or technical operations environments.
• Strong knowledge of ISO/QS standards and quality methodologies, including Six Sigma, 8D, and A3 problem-solving tools.
• Proven experience leading cross-functional teams, managing customer relationships, and resolving complex plant manufacturing issues.
• Experience with laboratory systems, database management, and quality systems; SAP, Thermo Fisher SampleManager, and cGMP experience preferred.
• Adhesives, sealants, or coatings industry experience preferred; occasional travel required.

Benefits

• Health Insurance: Affordable plans for medical, dental, vision, and wellbeing starting on day 1.
• Work-Life Balance: Paid time off including sick, vacation, holiday, and volunteer time; flexible & hybrid work policies (depending on role); vacation buy/sell program.
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards, and student loan reimbursement.
• Family Support: 12-week gender-neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships.
• Career Growth: Diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement.

Pay

The salary range for this role is $115,000.00 to $125,000.00. This range represents the good-faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location.