Lead Quality Assurance Manager (Legal Regulation), SOLICITORS REGULATION AUTHORITY

About the role

We are seeking a Lead Quality Assurance Manager to join our Quality Assurance (QA) team in a newly created role. Reporting to the Head of Quality Assurance, you will lead and develop a QA team of four to five Quality Assurance Managers and Quality Assurance Advisors, ensuring the consistent delivery of high‑quality assurance activity across the organisation.

The QA team sits at the forefront of driving up standards and providing confidence to our key stakeholders in the delivery of our regulatory activities. As Lead Quality Assurance Manager, you will be responsible for the successful delivery of the organisation's quality assurance programme, ensuring activities are delivered on time, to agreed quality standards, and aligned to business objectives across complex operational areas. You will work closely with senior stakeholders to design, oversee and continuously improve quality assurance plans. You will also support the Head of Quality Assurance in the ongoing development of the QA strategy and the Quality Management System, helping to embed consistency, efficiency and best practice across the organisation.

This is an exciting time to join the team as we continue to measure the success of a large‑scale Continuous Improvement Programme within our Investigation and Enforcement Directorate and further strengthen our approach to quality and regulation.

Responsibilities

• Lead and develop a QA team of four to five Quality Assurance Managers and Quality Assurance Advisors.
• Ensure the consistent delivery of high‑quality assurance activity across the organisation.
• Deliver the organisation's quality assurance programme, ensuring activities are delivered on time, to agreed quality standards, and aligned to business objectives across complex operational areas.
• Design, oversee and continuously improve quality assurance plans in collaboration with senior stakeholders.
• Support the Head of Quality Assurance in the ongoing development of the QA strategy and the Quality Management System.
• Help embed consistency, efficiency and best practice across the organisation.

Requirements

• Proven experience as a people leader with strong resource management skills and a track record of developing high‑performing teams.
• Significant experience leading or delivering quality assurance and continuous improvement using best‑practice methodologies.
• Strong influencing and communication skills, with experience of engaging and building relationships with senior stakeholders.
• Excellent analytical skills, including developing and using management information and key performance indicators.
• Deep understanding of regulatory and operational risk and practical experience of undertaking and overseeing complex case analysis.
• Excellent written communication skills, with the ability to draft clear, concise and high‑quality reports.

Benefits

• A senior role where you will be recognised as a quality assurance expert.
• The opportunity to shape and influence the organisation's quality assurance strategy and delivery.
• The chance to lead, develop and inspire a high‑performing QA team.
• A role at the heart of continuous improvement, quality and consistency across the organisation.

Pay

The starting salary for this role is £51,000 for Cardiff and Birmingham and £56,100 for London.

Schedule

This is a full-time role working 35 hours per week. We are recruiting for this role in our Birmingham, Cardiff, and London offices. You will be based in the office nearest to your location, with the expectation of working 1-2 days a week in the office and the remainder of the week from home.