Lead, Project (Operations)

General Purpose

The New Stores Project Lead supports the opening of new stores for Ross and dd's. They coordinate multiple fixture, equipment, and signage installations each quarter. They collaborate with store and field leadership, Construction, IT, Finance, Fixture Purchasing, Store Planning and other partners to provide operational support, execute business processes, and keep documentation up to date including timelines, processes, manuals, and training materials. They execute projects per approved plans, identify and resolve issues, and adhere to best practices to minimize shortages and go-backs and provide a high level of service to stores.

Essential Functions

• Project Planning
• Develops and supports project timelines and budgets, including creation of project plans, communication to key stakeholders, and assisting in the development of operational procedures.
• Captures and analyzes installer bid requests, and reviews submittals for approval with leadership.
• Supports pre-opening preparations, including reviewing fixture plans and ensuring fixtures are ordered.
• Issues the plan to installers for scheduled installations.
• Reviews site conditions and municipal constraints on deliveries, and partners with logistics vendors to ensure on-time delivery of fixtures, equipment, and signage.
• Leads kickoff meetings with stores, installers, and project partners.
• Recaps meetings and drives resolution of action items.
• Project Execution
• Leads fixture, equipment, and signage installations for multiple stores.
• Conducts daily store calls, reviews daily progress reports, and conducts daily video calls with installers to ensure execution is to standard, accurate, and high quality.
• Prepares daily project status reports to management.
• Maintains schedules to ensure deadlines are met.
• Coordinates the process of fixture, equipment, and signage installation with Construction, Facilities, Loss Prevention, and other business partners that are executing scope of work in the same stores.
• Resolves issues timely within budget.
• Sends daily recaps of project progress including issue resolution status.
• Closely tracks projects costs within budget, coordinates approved change orders to address shortages and damages, and provides timely cost information to finance partners.
• Creates and tracks the project punchlist to ensure effective and timely closeout.
• Prepares and sends final project recap, including photo validation, to support documentation of satisfactory project completion.

Competencies

• Communicates Effectively
• Ensures Accountability and Execution
• Plans, Aligns, and Prioritizes
• Collaborates
• Led by Example
• Manages Conflict

Qualifications And Special Skills Required

• BA/BS degree required.
• 3-5 years of experience.
• Strong organizational skills, project management skills, and attention to detail.
• Strong communication and collaboration with business partners and stakeholders.
• Proficient in Outlook, Excel, PowerPoint, and Smartsheet.
• High comfort level working in ambiguous, rapidly changing environments.
• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently.

Physical Requirements/ADA

• Sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
• Consistent timeliness and regular attendance.
• Vision requirements: Ability to see information in print and/or electronically.
• This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.
• However, this role can perform duties effectively using a combination of in-office and remote work.
• Requires the ability to respond quickly and accurately to urgent requests for support on weekends, early mornings and evenings, during the new store opening process.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.