Lead Project Manager – Retail and Workplace Technology, Americas

About the Role

As the Lead - Retail and Workplace Technology Project Manager, Americas, you will own the end-to-end delivery of technology infrastructure and systems for our physical spaces across the region. Reporting to the Senior Lead Global PMO, you will lead high-priority projects, ensuring global standards are applied with precision. You will guide the Americas project team, driving best practices and process improvements for seamless retail store and workplace openings and tech upgrades.

Responsibilities

• Serve as the central point of contact for Retail and Workplace expansion and projects across the Americas.
• Orchestrate collaboration between the Global Project Team, Construction, Global Technology Site Services, and international vendors.
• Manage high-impact Retail and Workplace Technology projects (new openings, renovations, and tech refreshes) from initial design to deployment.
• Define and oversee the technology lifecycle, including timeline documentation, ISP planning, and procurement/installation of tech stack (Network, RFID, payment devices, traffic counters, printers, AV systems, CCTV).
• Identify and pilot innovative solutions (e.g., AI-driven tools, next-gen RFID) and provide feedback to refine global standards.
• Evaluate and improve deployment workflows using best-in-class project management methodologies.
• Manage regional vendors, ensuring hardware procurement stays on timeline and within budget.
• Track project financials, report progress, and mitigate risks.
• Collaborate with Global Technology and Construction teams to meet local requirements without compromising global infrastructure.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Business Management, or equivalent experience.
• Project management certification (PMP, Prince2, or equivalent) preferred.
• 7+ years in Technology Project Management, specifically in retail, office expansions, or large-scale physical infrastructure.
• Understanding of IT/Network infrastructure, Retail Tech stack (RFID, Payment devices, Traffic Counters), and AV systems.
• Expert vendor negotiation skills and ability to solve complex technical issues in a fast-paced environment.
• Proven ability to guide peers and manage internal/external stakeholders.
• Ability to translate technical requirements into clear project milestones for non-technical partners.
• Fluency in English; readiness for domestic and international travel. Additional languages are a plus.

Meet the Team

A dynamic team focusing on infrastructure and technology for retail, office, and showroom expansions, technology projects, and innovation. We blend Swiss-engineered precision with regional energy, bridging global technology strategy and physical brand touchpoints. We emphasize ownership, execution, and continuous improvement, ensuring every technology deployment elevates experiences for our team and community.

What We Offer

On is centered around growth and progress, offering an environment designed for holistic development. We provide tools to stay active, learn, explore, and innovate, with a supportive, team-oriented atmosphere and access to personal self-care for physical and mental well-being.

Pay

Typical cash compensation range for this position inclusive of base + bonus: $130,000-$160,000. Individual compensation packages are based on factors like experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.