Lead Production Sales-All Stores, Abilene, TX,

Responsibilities

• Ensure each customer receives outstanding customer service by promoting a customer friendly environment.
• Greet, acknowledge, and express genuine concern for customers and their needs.
• Lead team in offering an excellent customer experience at the donation door, cash wrap and throughout the store.
• Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor.
• Must be able to perform all aspects of the donation process to ensure smooth flow of quality donations.
• Mercandise and display items to maintain floor design and store housekeeping.
• Accurately and efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc. Monitor and train staff to do the same.
• Must be able to navigate and troubleshoot databases such as POS, tagging system, etc.
• Understand Goodwill Mission programs and follow the round up scripting to support the Mission. Ensure employees are trained and held accountable for round up process.
• Responsible for consistently monitoring process flow (donated/new goods) and making process improvements as necessary.
• Display solid product knowledge and value of donated goods.
• Lead team in conducting regular safety checks.
• Maintain security protocol regarding passwords, money handling and safeguarding the facility.
• Responsible for accurately maintaining records and goals.
• Assist with floor moves. Maintain and improve upon merchandising, display maintenance and store housekeeping.
• Monitor stock and process/replenish merchandise as needed.
• Adhere to and enforce all company policies, procedures and practices including signage, pricing and loss prevention.
• Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc.
• Communicate appropriately and positively with co-workers and others.
• Coach and educate new staff, as well as provide ongoing training. Monitor and report staff productivity, scheduling, and other issues to Manager.

Qualifications / Specific Skills / Knowledge

• Ability to supervise and motivate employees.
• Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner.
• Ability to communicate appropriately with coworkers and donors.
• Ability to operate all equipment necessary to perform their duties.
• Ability to accurately operate and balance POS and tagger system.
• Ability to handle goods throughout the DSU.
• Ability to stand and walk for long periods.
• Ability to stoop and bend.
• Willing to perform tasks necessary to ensure continuous operations.
• Valid Texas drivers license required.