Lead Product Sales

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the globe. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

About the role

Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales Team Leaders are no exception to creating this experience of a lifetime. Through facilitating the sale of tickets to our many resort services such as lift passes, lessons, childcare, and more, our friendly agents shine as the key to epic adventures for our guests.

Responsibilities

• Maintain up-to-date knowledge on resort products, policies, and operations, coordinating with other departments as necessary
• Lead daily operations of product sales, including opening and closing procedures, scheduling, and sale supervision
• Assist with hiring, support, and training of product sales team members in daily operations
• Monitor and document teammate performance and behavior to provide meaningful feedback and direction, including recognition, corrective action, or escalations if necessary
• Receive and assess guest questions, comments, and complaints, providing timely resolutions
• Monitor and maintain sales facilities, equipment, and inventory
• Other duties as assigned

Requirements

• High School Diploma or GED Equivalent
• 2+ years’ experience in customer service or ticket sales
• Flexibility to work both inside and outside with exposure to the elements
• Must be able to communicate fluently in English
• Ability to work a flexible schedule including nights, holidays, and weekends
• Ability to stand or sit for extended periods of time
• Ability to lift up to 25 lbs

Benefits

• Ski/Mountain Perks: Free passes for employees, discounted lift tickets for friends and family, and free ski lessons
• Employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Housing availability

Pay

The expected pay range for this position is $23.00/hr - $26.80/hr. Individual compensation decisions are based on a variety of factors.

Schedule

• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age