Lead Product Owner

Become a part of our caring community. The Lead Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The role works on problems of diverse scope and complexity ranging from moderate to substantial.

About the role

Humana’s Marketing Regulatory and Operational Communications (MROC) organization is seeking a Lead Product Owner, OpenText Developer to join the Communication Delivery and Execution team. You will play a key role in delivering timely, accurate, and compliant communications that support our members’ healthcare journeys by defining user stories, prioritizing the product backlog, and composing regulated communications for Medicare and Medicaid audiences. This position emphasizes operational excellence, regulatory compliance, and personalized member engagement.

Responsibilities

• Own the OpenText Migration strategy and roadmap, aligning capabilities with enterprise goals and member experience objectives.
• Lead cross-functional teams in the design, configuration, and deployment of personalized communications.
• Oversee platform governance, including personalization rules, data, brand, and content standards.
• Serve as a subject matter expert (SME) for OpenText capabilities and mentor others on best practices in composition and execution of communications.
• Collaborate with enterprise architecture and MarTech teams to ensure platform scalability and integration.
• Serve as the Agile team's primary contact for information, work prioritization, and decision-making.
• Configure operational and regulatory communications using approved templates and content within designated platforms.
• Develop and deploy personalized, dynamic communications standards using OpenText Communications.
• Collaborate with strategy teams and business partners to interpret requirements and translate them into template development.
• Troubleshoot implementation challenges and provide guidance on composition and development processes.
• Conduct defect analysis, identify root causes, and implement appropriate resolutions.
• Maintain documentation, version control, and audit trails for all platform changes and updates.
• Participate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracy.
• Deliver personalized communications that improve member engagement, satisfaction, and health outcomes.
• Enable high-quality, scalable capabilities to deliver complex document composition requirements.
• Drive innovation in marketing operations by aligning technology with strategic priorities.
• Foster a culture of collaboration, agility, and continuous improvement.

Requirements

• Bachelor’s degree in Marketing, Information Systems, or a related field or equivalent work experience.
• 7+ years of hands-on experience with dynamic document creation using OpenText Communications.
• Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow.
• Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops).
• Understanding of driver file mapping and variable mapping for logic and document creation.
• Proven ability to manage multiple priorities, track progress, and meet deadlines.
• Experience with defect analysis, root cause identification, and resolution.
• Ability to work both independently and collaboratively across cross-functional teams.
• Proven leadership in product management and cross-functional team collaboration.

Preferred Qualifications

• Bachelor’s degree in Communications, Marketing, Information Systems, or a related field.
• Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat.
• Content Developer experience in Smart Communications.
• Background in heavily regulated industries (e.g., healthcare or financial services).
• Knowledge of CMS Medicare and Medicaid requirements.
• Experience with marketing operations, fulfillment processes, and Agile methodologies.

Work at Home Requirements

• Self-provided internet service must meet the following criteria: minimum download speed of 25 Mbps and upload speed of 10 Mbps; wireless, wired cable, or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Schedule

Scheduled Weekly Hours: 40

Pay

The pay range reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, and certifications. This job is eligible for a bonus incentive plan based on company and/or individual performance.

$115,200 - $158,400 per year

Benefits

Humana offers competitive benefits that support whole-person well-being, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off (including paid holidays, parental, and caregiver leave).
• Short-term and long-term disability.
• Life insurance.