Lead, Product Manager & Business Systems Analyst

About The Opportunity

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re‑commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in‑person and through our digital omni‑channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

The Lead, Product Manager & Business Systems Analyst (internally known as Lead, Experience Optimization) is a very senior, hands‑on product and experience practitioner leading complex improvement work from problem discovery through implementation and measurement.

Responsibilities

• Personally investigating and framing consequential customer and business problems.
• Combine data, customer feedback, operational insight, frontline observations, system behavior, and technical context to separate symptoms from root causes.
• Designing practical future states connecting customer interactions, business rules, roles, workflows, communications, data, systems, and controls.
• Evaluating process or policy changes, better use of existing platforms, SaaS configuration, vendor capabilities, integrations, automation, AI-enabled workflows, and custom software.
• Personally leading complex initiatives from discovery through solution selection, delivery, launch, adoption, stabilization, and learning.
• Manage fit-for-purpose plans, sequencing, dependencies, decisions, risks, testing, readiness, and communication.
• Partnering directly with SaaS providers, implementation partners, Technology, Engineering, Architecture, Data, Security, and platform owners.
• Translate customer and business problems into functional behavior, data needs, integrations, dependencies, and success criteria.
• Contribute actively to feasibility and design decisions and recommend build, buy, configure, integrate, or partner approaches.
• Developing evidence-based recommendations for priorities within a primary lane and translate approved Experience Optimization strategy into executable work.

What We’re Looking For

• Bachelor's degree or equivalent combination of education and relevant experience
• Min. of 10+ years of progressively responsible experience leading customer, digital, product, operational, technology-enabled, or enterprise improvement work
• Significant hands-on experience diagnosing problems across people, process, policy, data, systems, vendors, and organizational boundaries
• Experience leading complex initiatives from discovery and future