Lead Product Manager

About The Role

Today our Customer Lifecycle Management suite includes marketing attribution, engagement, and reputation — with a roadmap of differentiated features ahead. This role owns the product area end-to-end: the external partnerships, the customer-facing experience, the data and integration layer, and the long-term strategy that makes Customer Lifecycle a true differentiator for Goose. Reports directly to the CPO.

What you'll do

• Own the Customer Lifecycle product area — report cards, marketing attribution, email and SMS marketing, review collection, and all future roadmap
• Lead external partnerships shaping the customer lifecycle experience day-to-day: joint roadmap, escalation, integration health, and shared customer wins
• Drive adoption of the Customer Lifecycle suite across the Goose customer base
• Build the enablement layer: documentation, internal training, and sales/CS readiness
• Partner with data and engineering on the partnership-specific data schema and integration maps
• Set the strategy for what makes Customer Lifecycle a differentiator for Goose, and execute against it

Who you are

• 6+ years in product management, with at least one role owning a strategic product area end-to-end
• Experience managing a strategic partnership or building product on top of a partner platform
• Strong project management experience — comfortable running multiple workstreams across partner, internal, and customer-facing tracks
• Comfort interfacing with sales, CS, and customers directly — this role is externally-facing, not an internal-only PM seat
• A track record of driving adoption of complex or multi-product suites
• Strong written communicator — you'll be writing the docs that don't exist yet
• Comfortable in early-stage, ambiguity-heavy environments

Bonus points

• Experience in marketing attribution, lifecycle marketing, CRM, or reputation management
• Strong business acumen across product, commercial, and partnership dimensions — not just product depth
• Experience with embedded or partner-built product modules

What we offer

• Competitive salary & meaningful equity
• Health, Dental, and Vision Insurance: 85% coverage for employees, 60% for dependents
• Unlimited PTO (vacation, sick, personal, plus 5 company holidays)
• A high-trust, collaborative team that values learning, clear thinking, and shipping great software
• Plenty of opportunity to grow with the company