Lead Product Manager

About the role

Reporting to the Head of Product for Mid-Market, the Lead Product Manager will define and execute the product strategy, roadmap, and commercialization of payment solutions across ACH, Wires, RTP, FedNow, and ISO 20022 initiatives. This role serves as the product and domain leader for payment modernization, partnering closely with customers, sales, engineering, implementation teams, industry associations, and strategic partners to deliver innovative payment capabilities, drive market adoption, ensure regulatory readiness, and maximize business value.

Responsibilities

• Define and execute product strategy and roadmap for ACH and payment modernization initiatives, aligning investments with customer needs, regulatory requirements, and business objectives.
• Conduct market research and competitive analysis to identify growth opportunities, emerging payment trends, and product enhancements that increase market share and customer value.
• Serve as the subject matter expert for ACH processing, payment lifecycle management, NACHA requirements, returns, exceptions, fraud controls, and operational workflows.
• Lead product initiatives supporting payment schemes including ACH, Fedwire, RTP, FedNow, SWIFT, and ISO 20022 payment modernization.
• Own product backlog prioritization and collaborate with Engineering, Architecture, UX, QA, and Professional Services teams to deliver high-quality product capabilities.
• Define business requirements, epics, user stories, acceptance criteria, and release plans to support agile product delivery.
• Engage directly with banks, credit unions, and strategic customers to gather feedback, validate requirements, and identify product improvement opportunities.
• Partner with Sales and Solution Consulting teams to support customer presentations, RFP responses, demonstrations, product positioning, and strategic pursuits.
• Develop product messaging, value propositions, competitive differentiation, and sales enablement materials to support revenue growth.
• Support pricing strategy, commercialization efforts, and go-to-market initiatives for new and existing payment capabilities.
• Establish and maintain relationships with key industry organizations, strategic partners, and third-party providers to align product roadmaps and integration strategies.
• Monitor regulatory and industry developments impacting payments and drive product readiness for evolving market requirements.
• Lead cross-functional initiatives spanning Product, Engineering, Operations, Compliance, Sales, Marketing, and Customer Success teams.
• Represent Finastra at industry conferences, customer advisory sessions, webinars, and market-facing events.
• Drive innovation and next-generation payment capabilities that create long-term value for customers and support Finastra's strategic growth objectives.

Requirements

• Experience in Product Management, Payments, Banking Technology, or Financial Services.
• Deep knowledge of ACH payment processing, NACHA rules, payment operations, and exception management.
• Experience with payment modernization initiatives, including ISO 20022, RTP, FedNow, Fedwire, and SWIFT payment ecosystems.
• Proven experience defining product strategy, roadmaps, business requirements, and product delivery plans.
• Strong customer-facing experience with banks, financial institutions, and strategic partners.
• Experience supporting sales engagements, product demonstrations, RFPs, and commercial opportunities.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent verbal, written, presentation, and stakeholder management skills.
• Demonstrated ability to collaborate effectively across cross-functional and global teams.
• Ability to manage multiple initiatives simultaneously while balancing strategic and tactical priorities.
• Passion for innovation, market analysis, and delivering customer-centric solutions.
• Bachelor's degree in Business, Technology, Finance, or related field.

Preferred Qualifications

• Experience working with cloud-based and SaaS payment solutions.
• Knowledge of U.S. payment systems and financial institution operations.
• Experience working with industry bodies such as NACHA, Federal Reserve initiatives, and payment modernization programs.
• Experience leading strategic product initiatives and influencing executive stakeholders.

Benefits

• Flexibility: Unlimited vacation (subject to local regulations and business priorities), hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Confidential one-to-one support through the Employee Assistance Program, Wellbeing Champions and Gather Groups, and monthly events and initiatives designed to help you thrive.
• Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
• Sustainability: Paid time off for volunteering and donation-matching opportunities to support causes that matter to you.
• Inclusion: Participation in inclusion communities such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra.
• Career Development: Access to online learning and accredited courses through the Skills & Career Navigator tool.
• Recognition: Participation in the global recognition program, Finastra Celebrates, and regular employee surveys to shape culture and ways of working.

Specific benefits may vary by location.

Applicants for this position need to be located in the posted location or their immediate surrounding areas. This job posting is not available for applicants who currently reside in New York City or California.