Lead Product Manager, Agentic AI Platform

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

About the role

As a Lead Product Manager for Agentic AI Platform, you will lead the AI Agent Platform and AI Agent evaluation within the Intelligent Agreement Management (IAM) platform—making it smarter, more relevant, and agreement-centric. This role is focused on unlocking the power of AI agents by building a next-generation, agentic fabric and AI agent evaluation experience that helps customers accelerate agreement lifecycle.

Docusign’s Agentic AI platform powers next-generation experiences like Iris chat (conversational AI), enabling multi-step autonomous workflows through agent orchestration, AI agents, and tools. As we shift from deterministic systems to probabilistic, multi-step agents, success depends not just on building agentic systems—but on proving their quality, safety, and performance. You will define and own the Agent Platform and AI agents evaluation to measure, benchmark, and improve agentic systems across Docusign.

Working cross-functionally with Engineering, Applied AI, Design, and GTM teams, you will define how Docusign measures and continuously improves the agentic AI systems across the Intelligent Agreement Management platform. Your mission is to make Docusign’s AI systems reliable, measurable, and enterprise-grade, unlocking autonomous agreement workflows at scale. This position is an individual contributor role reporting to the Director, Product Management.

Responsibilities

• Own product vision and strategy for AI platform and Agent evaluation within the IAM platform
• Lead AI platform initiatives to drive AI observability and improve AI agents quality
• Partner cross-functionally with Engineering, Applied AI, Data, and other PMs to deliver cohesive agentic experiences
• Engage with customers to understand how they leverage and assess AI agents today—and where the experience needs to evolve
• Measure success with a data-driven mindset, instrumenting key workflows and iterating based on usage and insights

Requirements

• 12+ years of experience in Product Management
• 5+ years of experience in enterprise SaaS software
• BS or MS in Computer Science, Engineering, or a related technical field
• Experience in building enterprise-grade AI-powered experiences and AI agent products
• Experience defining metrics, AI evaluation systems, or experimentation frameworks
• Proven ability to lead cross-functional collaboration across product, engineering, and design teams

Preferred Qualifications

• MBA
• Experience with AI platform product management
• Familiarity with agreement lifecycle management, legal tech, or document platforms
• Experience with document management systems
• Customer-first mindset with experience leveraging qualitative and quantitative feedback

Schedule

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. Minimum 2 days per week in-office; frequency may vary by team but will include a weekly in-office expectation.

Pay

Pay for this position is based on geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the pay range in California is $186,100.00 - $300,550.00 base salary.

This role is also eligible for the following bonus: Sales personnel are eligible for variable incentive pay dependent on achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, calculated as a percentage of eligible wages and dependent on company performance.

This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

• Paid time off, including earned time off and paid company holidays based on region
• Paid parental leave: up to six months off with your child after birth, adoption, or foster care placement
• Full health benefits plans: options for 100% employer-paid and minimum employee contribution health plans from day one of employment
• Retirement plans: select retirement and pension programs with potential for employer contributions
• Learning and development: options for coaching, online courses, and education reimbursements
• Compassionate care leave: paid time off following the loss of a loved one and other life-changing events