Lead, Product Management - Healthcare

Primary Duties And Responsibilities

• Define and maintain product roadmaps, priorities, and enhancement strategies for assigned Provider Analytics products, with primary responsibility for the InfoDive® platform.
• Align roadmap priorities with customer needs, market opportunities, business objectives, and strategic direction established by product leadership.
• Develop business cases, value assessments, feature rationales, and investment recommendations that support product growth and customer value creation.
• Continuously evaluate and adjust roadmap priorities based on customer feedback, product performance, competitive intelligence, evolving business requirements, and measurable adoption outcomes.
• Champion the transition to an Agile PDLC framework by supporting standardized intake, discovery, backlog grooming, sprint planning, release planning, launch readiness, and post-release review practices.
• Participate actively in sprint planning, backlog refinement, daily standups, sprint reviews, retrospectives, release planning, and Program Increment (PI) planning activities.
• Facilitate backlog prioritization and planning readiness activities to ensure development teams have clearly defined, prioritized, sequenced, and actionable requirements.
• Partner with leadership and cross-functional teams to drive change management activities, including stakeholder alignment, communication planning, training needs identification, readiness tracking, adoption support, and resistance mitigation.
• Help establish consistent product lifecycle artifacts, including intake documentation, problem statements, PRDs, epics, features, user stories, acceptance criteria, release notes, adoption plans, and post-launch results summaries.
• Lead the end-to-end delivery of product enhancements and capabilities across assigned Provider Analytics products.
• Cook up with development, architecture, quality assurance, data operations, implementation, support teams, and other stakeholders to ensure successful delivery of product initiatives.
• Manage cross-functional dependencies and proactively identify and mitigate delivery risks, including process adoption risks associated with the Agile PDLC transition.
• Ensure delivered solutions meet customer needs, business objectives, technical requirements, compliance considerations, operational readiness expectations, and defined acceptance criteria.
• Support release readiness, launch activities, user adoption efforts, stakeholder communications, training coordination, and post-release performance evaluations.
• Analyze customer feedback, operational metrics, product usage data, industry trends, market opportunities, and adoption signals to identify product enhancement opportunities.
• Translate stakeholder needs, user requirements, workflow impacts, and business goals into clearly defined problem statements and actionable product requirements.
• Evaluate opportunities to enhance customer experience, improve operational efficiency, increase adoption, reduce workflow friction, and create measurable business value.
• Engage regularly with healthcare providers, administrators, operational leaders, and executives representing organizations ranging from large healthcare aggregators and physician networks to independent medical practices.
• Conduct customer discovery sessions, workflow reviews, user interviews, feedback sessions, change impact discussions, readiness reviews, and product demonstrations.
• Leverage active listening, customer research, discovery techniques, and change impact assessment practices to identify, clarify, and refine customer requirements.
• Serve as the voice of the customer throughout product planning, Agile delivery, release, adoption, and continuous improvement activities.
• Build effective working relationships across cross-functional teams to facilitate alignment, remove ambiguity, and support successful execution.
• Communicate product priorities, roadmap decisions, requirements, Agile process expectations, change impacts, and release plans to stakeholders at multiple organizational levels.
• Influence decisions and build consensus among stakeholders without formal authority, especially during operating model changes and PDLC framework adoption.
• Support and execute go-to-market strategies for new products, features, releases, and product process changes that impact customers or internal teams.
• Partner with marketing, sales, implementation, and client services teams to define target audiences, launch readiness plans, communication strategies, enablement requirements, and training needs.
• Develop and maintain release notes, product documentation, user guides, training materials, customer communications, and internal readiness materials.
• Support product positioning, adoption initiatives, customer onboarding, competitive differentiation efforts, and internal enablement for the Provider Analytics portfolio.
• Conduct market research, competitive analysis, and product benchmarking activities to understand industry trends and market opportunities.
• Monitor healthcare technology, provider analytics, healthcare operations, Agile product management, and business intelligence markets to identify emerging capabilities and innovations.
• Utilize competitive intelligence to support product strategy, feature prioritization, differentiation initiatives, and investment recommendations.
• Serve as a product ambassador and subject matter expert for InfoDive® and assigned Provider Analytics products.
• Communicate product vision, roadmap plans, enhancement opportunities, customer value propositions, change rationale, and Agile PDLC transition progress internally and externally as appropriate.
• Support customer presentations, demonstrations, industry events, stakeholder meetings, change readiness discussions, and training activities as needed.
• Foster enthusiasm and adoption of Provider Analytics products and standardized Agile PDLC practices among internal and external stakeholders.
• Apply knowledge of provider operations, healthcare analytics, practice management workflows, financial management processes, pharmacy operations, and healthcare data environments to product strategy and feature development.

Experience And Educational Requirements

• B.S./B.A. required; M.B.A. or advanced degree strongly preferred.
• Previous experience as a Business Analyst, Product Owner, Associate Product Manager, Product Manager, or similar product development role preferred.
• Proven success managing products throughout the Product Development Lifecycle (PDLC), including discovery, planning, delivery, release, adoption, and post-launch evaluation.
• Demonstrated experience working closely with product development teams in Agile environments, including sprint ceremonies, backlog refinement, release planning, and PI planning.
• Experience supporting organizational change, process improvement, operating model adoption, Agile transformation, or product lifecycle framework transition preferred.
• Demonstrated track record of leading cross-functional teams and delivering successful products within complex business environments.
• Experience with Azure DevOps (ADO), Miro, Figma, Microsoft 365 applications, and other product lifecycle management tools preferred.
• Demonstrated ability to create Product Requirements Documents (PRDs), business cases, workflow diagrams, change impact summaries, epics, features, user stories, acceptance criteria, release documentation, and adoption materials.
• Certification in Agile, Scrum, SAFe, Product Management, Project Management, Change Management, or Program Management preferred.
• Certified Product Manager (CPM), Product School certification, Prosci certification, or equivalent product/change management credentials preferred.
• Experience supporting healthcare providers, healthcare analytics platforms, healthcare technology solutions, medical practices, or healthcare operations strongly preferred.
• Highly Preferred Domain Experience:
• Healthcare financial systems
• Practice Management (PM) systems
• Revenue Cycle Management (RCM)
• Medical practice operations
• Pharmacy dispensing systems
• Provider performance management
• Healthcare analytics platforms
• Business intelligence and reporting solutions
• Agile product delivery frameworks and product operating models
• Change management, adoption planning, and stakeholder readiness practices

Minimum Skills, Knowledge And Ability Requirements

• Thorough knowledge of healthcare provider operations, healthcare analytics, practice management workflows, financial management processes, pharmacy operations, and healthcare data environments.