Lead Product Designer

About the role

Become a part of our caring community. Are you a skilled Product Designer, User Experience Designer and/or Interaction Designer who is passionate about bringing complex information to users in a simplified, easy-to-understand manner? Are you interested in collaborating with a broad range of creative, technical, strategic and business professionals as a relentless champion for best-of-class cross-channel experiences? Do you thrive in an environment that works on high-visibility projects? If so, this may be the position for you!

Humana is committed to investing in innovative digital experiences that improve our consumers' quality of life and their interactions with us. We connect many user types—including consumers, members, providers, employers and agents/brokers—with Humana and with one another, to drive user engagement and satisfaction and bring increasing value to the business.

Responsibilities

• Take the lead in User Experience design, developing industry-leading, high-value mobile and web-based experiences to simplify the member plan experience for multiple lines of business.
• Translate consumer insights into design strategies and execution that meet real user needs.
• Serve as a primary point of contact with cross-functional partners in your workstream, ensuring alignment of UX deliverables.
• Play a pivotal role in the progression of our design framework, contributing to the evolution of our design system and interaction patterns by defining, designing, and enhancing high-quality components and patterns for both web and mobile applications.
• Create strategic design deliverables such as strategy decks, visions of future experiences and evangelize these strategies across different teams and workstreams.
• Develop and lead workshops aimed at discovering hypotheses, exploring potential solutions, building enthusiasm, establishing shared understanding, and promoting team alignment.
• Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly.
• Partner with our Insights team to create long-term research strategies and facilitate ongoing discovery and iterative delivery.
• Partner with Content Strategy to continuously drive and improve content, navigation, and site architecture.

Requirements

• Use your skills to make an impact
• At least 7 years of experience as a Product Designer, User Experience Designer, or Interaction Designer
• Express a passion for designing mobile applications with a portfolio of work that demonstrates expert knowledge and technical acumen
• Mastery in Figma, with confidence in using its latest features and capabilities
• Experience designing with business, technical, and design guideline constraints
• Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality
• Demonstrated ability to design complex transactional user interfaces and interactions
• Strong track record of iterating and delivering digital products within an agile team
• Deep experience creating interactive prototypes

Key Competencies

• Big Picture Thinking: Ability to see the big picture and make good design decisions that may require trade-offs between business goals and design standards.
• Dedicated to envisioning and influencing the entire ecosystem to create a seamless, holistic experience for consumers.
• Precise articulation of design rationale through a compelling narrative.
• Creating designs that excite stakeholders just as much as users.
• Leadership: Influence senior leaders, peers, and diverse teams consisting of a multitude of perspectives, encourage creativity and risk-taking, relentless advocacy for solutions that solve real user problems and remove barriers for our consumers.
• Professionalism: Strong professional presence, be approachable, respectful, open, transparent, and easy to work with – even in stressful or challenging situations, be flexible, have self-awareness, be comfortable receiving feedback, and work to continually improve, make the complex simple, even when in white space and confronted with unclear situations, possess excellent verbal, written, and presentation skills.

Work-At-Home Information

To Ensure Home Or Hybrid Home/Office Employees’ Ability To Work Effectively, The Self-provided Internet Service Of Home Or Hybrid Home/Office Employees Must Meet The Following Criteria At Minimum, A Download Speed Of 25 Mbps And An Upload Speed Of 10 Mbps Is Required; Wireless, Wired Cable Or DSL Connection Is Suggested.

In Certain Roles, The Minimum Recommended Internet Speed Required By Humana May Not Be Sufficient For Business Needs. Humana Reserves The Right To Require Associates To Upgrade Their Internet Service If Necessary.

Role Essentials

• Use your skills to make an impact
• At least 7 years of experience as a Product Designer, User Experience Designer, or Interaction Designer
• Express a passion for designing mobile applications with a portfolio of work that demonstrates expert knowledge and technical acumen
• Mastery in Figma, with confidence in using its latest features and capabilities
• Experience designing with business, technical, and design guideline constraints
• Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality
• Demonstrated ability to design complex transactional user interfaces and interactions
• Strong track record of iterating and delivering digital products within an agile team
• Deep experience creating interactive prototypes

Role Desirables

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Significant relevant work experience may substitute for an advanced degree
• Self-starter who can make significant progress with minimal guidance
• Experience creating inclusive and accessible designs, particularly for senior adults

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.