Lead Product Consultant

Job Summary

Responsibilities

• Drive advanced product consulting engagements by analyzing client business processes and mapping them to Facets Technical capabilities to deliver scalable payer solutions that improve operational efficiency and member outcomes.
• Lead detailed requirement understanding sessions with client and internal stakeholders to translate complex payer domain needs into clear Facets configuration and integration specifications that ensure high quality implementations.
• Provide end to end guidance on Facets architecture including modules, data structures, and batch processes to help clients design robust solutions that support claims processing, enrollment, billing, and provider management.
• Cook up defect analysis and production issue resolution by performing root cause investigations on Facets processes and recommending sustainable corrective actions that reduce future incidents and downtime.
• Collaborate with product management to propose enhancements and optimization opportunities for Facets features based on payer domain trends, regulatory changes, and client feedback ensuring continuous product improvement.
• Facilitate data migration and conversion activities by defining mapping rules, validation checkpoints, and reconciliation methods for Facets implementation ensuring data integrity and reliable reporting for business users.
• Guide knowledge transfer sessions and structured documentation for client and internal teams to build strong understanding of Facets capabilities, configuration standards, and best practices tailored to payer operations.
• Align consulting activities with company goals by focusing on solutions that enhance healthcare access, reduce administrative burden, and support better experiences for members and providers.
• Support project planning by providing realistic effort estimates, risk assessments, and dependency insights for Facets related tasks helping project managers maintain reliable delivery timelines without the need for travel.
• Cook up cross functional collaboration between business analysts, developers, testers, and operations teams to ensure Facets solutions are thoroughly validated and smoothly transitioned into production in a day shift model.
• Evaluate existing client Facets environments to identify performance bottlenecks, configuration gaps, and process inefficiencies and recommend targeted improvements that deliver measurable business value.
• Drive continuous improvement by tracking implementation outcomes, documenting lessons learned, and feeding insights into internal frameworks and accelerators that strengthen the organization's consulting capabilities.

Qualifications

• Possess extensive hands-on experience working with Facets Technical including configuration, integration, and batch processing across multiple complex implementations in a payer-oriented setting.
• Demonstrate strong knowledge of payer domain concepts such as claims lifecycle, eligibility, enrollment, benefits, provider data, and utilization management and apply this understanding to practical solution design.
• Bring solid expertise in analyzing requirements, writing clear functional and technical specifications, and collaborating with multidisciplinary teams to ensure end-to-end solution clarity and consistency.
• Apply advanced problem-solving skills to troubleshoot Facets issues, interpret logs, and data flows, and recommend practical remediation steps that stabilize systems and prevent recurring problems.
• Show familiarity with healthcare regulatory contexts and payer compliance needs enabling the design of solutions that support accurate reporting, audit readiness, and quality outcomes.