Lead Practice Coordinator

Job Summary

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance
• 401k retirement savings with employer match
• Paid parental leave, paid time off, holiday pay
• Employee Assistance Program

Duties/Responsibilities

• Operational Excellence
• Create a positive work environment
• Support in-office clinician and staff engagement activities
• Conduct schedule preparation process for all patients
• Ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared
• General office duties to ensure the practice is running smoothly and prepared for patients and clinicians
• Maintain a pleasant, secure, and motivational working environment in the Practice
• Patient Support
• Provide exceptional customer service, responding quickly and appropriately to patient needs
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner
• Support patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
• Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service
• Absorb any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance
• Collect all in-person and telehealth co-payments and account balances at the time of service
• Complete insurance eligibility verification and reach out to patients to resolve any issues
• Clinician Support
• Assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions
• Support clinician schedules by auditing for appointment accuracy

Required Skills/Abilities

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience
• Ability to work independently and as a team member
• Strong communication skills, both written and verbal
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential Information (HIPAA)

Required Education and Experience

• High School or equivalent required
• Associates/bachelor’s degree preferred
• 2+ years of demonstrated success in a healthcare operations role or 1+ year exceptional performance in similar role or setting