Lead Post Market Surveillance Specialist

This role serves as the process owner and subject matter expert for BSHS's complaint trending, including methodology, signal detection, surveillance governance, post-market analytics, and associated review and escalation activities. The Lead Specialist establishes the strategic direction, methodologies, and standards for identifying, evaluating, and responding to emerging product quality signals, while continuously assessing the effectiveness of the trending system and driving improvements.

Responsibilities

• Trending Strategy, Governance & Process Ownership
  • Serve as the process owner and subject matter expert for BSHS post-market quality complaint trending and related product surveillance review activities.
  • Establish the strategic direction, governance framework, methodologies, and performance measures for post-market surveillance trending.
  • Lead complaint trending and PMSRB activities across the BSHS product portfolio, ensuring consistent application of methodologies and effective evaluation of product performance throughout the product lifecycle.
  • Partner with cross-functional stakeholders to ensure trending outputs are incorporated into quality system processes, including risk management, CAPA, regulatory reporting, management review, field actions, and product improvement activities.
• Statistical Methodology & Signal Management
  • Own the statistical methodologies, normalization approaches, signal detection criteria, escalation thresholds, and decision rules used to identify adverse trends and emerging product quality signals.
  • Develop, validate, and continuously improve scientifically sound and statistically defensible approaches for complaint trending and signal evaluation.
  • Evaluate and implement enhanced surveillance approaches including alert limits, alarm limits, leading indicators, predictive monitoring, and other proactive signal detection methodologies.
  • Assess the effectiveness of existing trending rules and analytics capabilities to improve sensitivity, specificity, and timeliness of signal detection.
  • Serve as the organization's subject matter expert for complaint trending methodology, statistical analysis, and signal detection.
• Trending Process Improvements and Remediation
  • Own identification, prioritization, and closure of gaps identified within complaint trending processes, methodologies, governance mechanisms, systems, and analytics capabilities.
  • Lead development and execution of improvement roadmaps that strengthen signal detection effectiveness, advance program maturity, and improve overall surveillance capabilities.
  • Serve as the accountable owner for trending-related remediation activities, including root cause analysis, implementation of corrective actions, verification of effectiveness, and long-term sustainability.
  • Develop reporting, analytics, and business intelligence solutions that improve visibility into product performance, surveillance effectiveness, and emerging risks.
  • Provide technical leadership, mentoring, training, and consultation on trending methodologies, signal evaluation, surveillance governance, and post-market analytics while supporting audits, inspections, and management reviews.

Requirements

• Education: Bachelor's degree required in Engineering, Statistics, Mathematics, Data Analytics, Quality, Life Sciences, or a related technical discipline.
• Experience:
  • 8+ years of experience in medical device, healthcare, life sciences, or another regulated industry.
  • Demonstrated experience leading complaint trending, surveillance analytics, quality data analysis, or signal detection processes.
  • Experience establishing or improving statistical methodologies, surveillance systems, or quality analytics programs.
  • Experience supporting CAPA, quality remediation, process improvement, or quality system transformation initiatives strongly preferred.
  • Experience with Power BI, SQL, Minitab, Tableau, or similar analytical tools strongly preferred.

Skills

• Advanced knowledge of statistical process monitoring, signal detection, trend analysis, and surveillance methodologies (e.g., standard-deviation-based criteria, sampling per ANSI/ASQ Z1.4).
• Demonstrated experience developing, challenging, and improving trending methodologies rather than solely executing established analyses.
• Strong understanding of complaint handling, post-market surveillance, CAPA, risk management, and regulatory requirements (e.g., 21 CFR 820, 21 CFR 803, EU MDR Article 85, UK Post-Market Surveillance Requirements).
• Strong proficiency with statistical analysis, exploratory data analysis, data visualization, and business intelligence tools (e.g., Power BI, SQL, Tableau).
• Ability to identify quality system gaps, establish improvement roadmaps, and lead implementation of sustainable solutions.
• Demonstrated ability to evaluate complex quality system issues and develop practical, risk-based solutions balancing compliance, patient safety, product quality, and business objectives.
• Strong facilitation, communication, and influencing skills; ability to communicate complex data clearly across all levels of leadership without direct authority.
• Strong technical writing and documentation skills.
• Ability to provide organizational leadership and strategic direction without formal supervisory responsibility.

Pay

The annualized base salary range for this role is $116,300 - $182,000 and is bonus eligible. Final compensation packages will depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.

Benefits

• Comprehensive training when you join as well as continued development and training throughout your career.