Lead Porter

About the role

A Lead Porter is needed to join the Community Assets team at Mueller, a vibrant mixed-use, master-planned community in Austin, Texas. The role involves hands-on work alongside the Porter team, ensuring the community remains clean, safe, welcoming, and ready for use.

Responsibilities

• Lead daily Porter operations, coordinating routes, assignments, cleaning priorities, and service coverage.
• Maintain amenity readiness, trash removal, restroom checks, supply restocking, pressure washing, post-event clean-up, and recurring cleaning schedules.
• Ensure work is completed consistently, efficiently, and in alignment with Cohere service standards.
• Support onboarding, hands-on training, daily coaching, and accountability for assigned work.
• Adjust priorities as community needs, weather, events, and resident-impacting requests change.
• Monitor high-visibility POA-maintained areas, addressing cleaning, repair, replacement, and safety needs.
• Document completed work, recurring concerns, supply usage, equipment needs, field observations, and follow-up items.
• Support vendor visits, community events, special projects, and day-to-day questions from residents, vendors, partners, and team members.
• Identify and escalate hazards, damage, access issues, or urgent concerns in accordance with safety and incident-response procedures.

Requirements

• High school diploma or GED.
• At least two years of porter, janitorial, grounds, facility, hospitality, maintenance, or similar field operations experience.
• Demonstrated ability to guide others and support daily accountability.
• Knowledge of cleaning standards, safe chemical use, equipment care, general upkeep, and basic maintenance practices.
• Hands-on leadership style and willingness to work alongside the team.
• Strong reliability, attention to detail, organization, and follow-through in a fast-moving field environment.
• Professional communication and customer service skills.
• Current driver’s license, acceptable driving record, and reliable transportation.
• Familiarity with systems such as UpKeep, Vantaca, CompanyCam, Microsoft 365, Teams, SharePoint, spreadsheets, or similar tools.
• Basic experience with light maintenance, painting, minor repairs, pressure washing, landscape or grounds support, and event setup.

Qualifications

• Bilingual English/Spanish skills are helpful but not required.
• This is a full-time, on-site position with a regular schedule of Sunday through Thursday or Tuesday through Saturday.
• Availability to support occasional schedule adjustments for community events, holidays, staffing coverage, emergencies, or other operational priorities.
• Ability to work indoors and outdoors, remain active for extended periods, lift or move at least 30 pounds, and safely perform the physical duties of the position in varying weather conditions.