Lead Polisher

Responsibilities

• Follow and track job orders with polishers and finishers to ensure we are meeting production lead times, and prioritize effectively
• Answer any questions team members may have to ensure the work is completed in a timely manner
• Move, jobs, communicate deadlines, and take action as needed to ensure work is completed
• Support the department team members on individual jobs to overcome technical hurdles and concerns
• Aid operators on polishing jobs, addressing surface preparation, abrasive selection, tool conditioning, and finish optimization
• Bridge communication between Assigning, QA and production team members when there are problems, questions or feedback
• Document job status, root causes, and escalate critical concerns
• Troubleshoot polishing-specific job order issues
• Maintain a knowledge base of best practices, defects, and solutions
• Advocate for polishing staffing, tools, training, and procedures
• Lead and mentor polishers; onboard new team members; identify skills gaps and coordinate targeted training
• Support broader R2Net initiatives and communication
• Communicate clearly and consistently to the jewelry team, sharing updates, activities and other broader communications
• Communicate clearly and consistently with the rest of the factory around updates, concerns or questions coming from the jewelry department
• Help department team members navigate broader R2Net requirements, events, training, and Workday
• Define finish specifications and inspection criteria; monitor quality metrics and drive improvements
• Documentation and traceability- Use data metrics (throughput, defects, rework, finish quality) and communicate progress to leadership

Requirements

• 5+ years on the jewelry polishing as a production jeweler
• Deep knowledge of jewelry finishes required
• 1+ year in a related role with leadership/mentorship experience preferred
• Strong problem-solving, communication, and documentation skills, anticipate bottlenecks
• Track record of excellent performance - quality, communication and attendance
• Basic computer skills including comfort with word, email, excel, and slack, and the ability to use them every day and support team members
• Hands-on problem solving, proactively identifying solutions, takes action and prevents issues from escalating
• Translate business needs to action items for the polishing team
• Spanish speaking preferred

Benefits

• High-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement
• Some offerings are dependent upon the role, employment type, work schedule or location
• Paid time off
• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement Plan with company match
• Flexible spending account
• Health savings account
• Tuition Reimbursement
• Employee discount
• Parental leave
• Life insurance

Pay

Base pay is $30 - $35 hourly. Final pay rate shall be determined and is based on experience and qualifications.

Schedule

At this time, R2NET will not sponsor a new applicant for employment authorization for this position.

Additional Information

R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.