Lead Plumbing Technician

About the role

We are seeking an experienced and motivated Lead Plumbing Technician to oversee residential plumbing projects and serve as a technical expert in the field.

Responsibilities

• Lead and perform installation, maintenance, and repair of residential plumbing systems, including water heaters and water treatment solutions
• Serve as the on-site project lead, ensuring jobs are completed efficiently, on time, and to company standards
• Train, mentor, and support the development of junior technicians and apprentices
• Diagnose complex plumbing issues and deliver effective, long-term solutions
• Ensure all work complies with applicable local, state, and federal codes and regulations
• Communicate clearly with homeowners regarding system issues, solutions, and preventative maintenance
• Identify opportunities for system upgrades or additional services that align with customer needs
• Perform routine inspections and preventative maintenance to maximize system performance
• Maintain accurate job documentation, service records, and material usage
• Uphold safety standards and maintain clean, organized job sites

Qualifications

• 5+ years of residential plumbing experience (lead or supervisory experience preferred)
• Strong expertise in water heaters, filtration systems, and water treatment solutions
• Proven ability to train and mentor others in a field environment
• Excellent communication and customer service skills
• Experience with software such as Microsoft Office, ServiceTitan, Salesforce, or similar platforms
• Willingness to pursue continued education or certifications (e.g., State Plumbing License, Journeyman Certification, EPA Certification, Water Treatment Certification)
• OSHA and CPR certifications preferred
• Knowledge & Skills
• Advanced knowledge of residential plumbing systems, codes, and safety regulations
• Strong troubleshooting and problem-solving abilities
• Working knowledge of HVAC systems is a plus
• Ability to manage projects and adapt in dynamic jobsite environments
• Physically capable of working in confined or challenging conditions
• Technical Expertise
• Skilled in pipe fitting, cutting, threading, and welding using manual and power tools
• Experience with modern plumbing technologies (tankless water heaters, smart water systems, eco-friendly fixtures)
• Proficient with plumbing tools and diagnostic equipment, including video inspection tools
• Knowledge of proper sanitation and safe waste disposal practices
• Ability to identify customer-focused upgrade opportunities

What sets you apart

• Strong leadership mindset with the ability to motivate and guide a team
• Customer-focused approach with the ability to educate and recommend solutions
• Effective time management and ability to handle multiple projects
• Professionalism and strong work ethic

Work Environment

A field-based role at residential job sites. Physical Requirements: Ability to stand, kneel, bend, and climb for extended periods; comfortable working in confined spaces and at heights; ability to lift up to 50 pounds; must be able to distinguish color-coded systems and components.

Pay

The starting salary for this opportunity ranges based on location and experience. Other rewards may include annual bonus eligibility, short- and long-term incentives, and program-specific awards. Baker Home Energy provides a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).