Lead Piercer (Part-Time)

Since 2015, Mejuri has reimagined fine jewelry as a form of personal self‑expression, offering online, app, and a growing global retail footprint of 58+ stores. The brand is committed to responsible sourcing, sustainable practices, and philanthropic initiatives.

About the role

As the Piercing Lead, you will be the heartbeat of the Mejuri Piercing Studio, elevating customer service, boosting profitability, and creating an environment where jewelry dreams come true. You will work with state‑of‑the‑art equipment, mentor fellow piercers, and have the flexibility to work full‑time or part‑time, with potential relocation to any of our locations.

Responsibilities

• Oversee the entire piercing customer journey—from greeting and check‑in to styling, transaction, and after‑care education.
• Maintain a calm, professional demeanor and embody Mejuri values in every client interaction.
• Act as a brand ambassador, promoting awareness of Mejuri’s piercing studios.
• Build and nurture a strong local clientele.
• Communicate insights and opportunities related to piercing products and services to the Store Manager and Store Services.
• Collaborate with the Store Manager to continuously improve studio flow and processes.
• Update the schedule and online booking service in coordination with store staff.
• Explain proper after‑care, signs of infection, and tailor after‑care information to specific materials and client needs.
• Thoroughly explain service procedures, risks, and identify any medical concerns that may prevent piercing.
• Lead by example on the sales floor, train the team on Mejuri’s Steps of Selling, and uphold the quality of the in‑store customer experience.
• Promote and ensure a positive experience for all service offerings, including piercing, engraving, and other studio services.
• Oversee and manage all aspects of the piercing studio in partnership with Store Services and the Store Manager.
• Support inventory management and provide feedback to the Operations Lead and Store Services to maintain optimal product assortment.
• Maintain health and safety standards in line with internal policies and local regulations, ensuring studio cleanliness, proper sharps and bio‑hazard waste disposal, and compliance with physical space requirements.
• Uphold legal compliance by verifying identification, required waivers, and staying current on local laws and protocol updates.
• Develop expertise in Mejuri’s piercing jewelry assortment, including labret sizing, materials, gemstones, and metals.
• Assist clients with check‑ups, downsizing, styling, stacking, and product recommendations to design personalized ear stacks.
• Increase appointment occupancy by promoting, educating, and driving awareness of the piercing studio.
• Coordinate equipment orders (needles, gloves, sterilizer supplies, etc.) with Store Services.
• Maintain all required paperwork and client records in accordance with legislative standards.

Requirements

• 2+ years experience with needle piercing.
• Experience working with threadless jewellery.
• Current First Aid and Blood‑borne Pathogens OSHA certifications.
• Experience operating an autoclave or Statim sterilizer.
• Ability to obtain or hold required local permits (e.g., Practitioner Registration, Blood‑borne Pathogens, First Aid/CPR, vaccination requirements).
• Understanding of local market piercing law requirements.
• Strong knowledge of health and safety protocols for piercing procedures.
• Demonstrated service excellence in a consumer environment.
• Excellent communication and customer service skills.
• Desire to work in a fast‑paced, entrepreneurial environment.
• Bonus: experience selling product at a fast‑growing company.

Benefits

• Keep 100% of tips earned.
• Regular feedback through performance reviews.
• Robust in‑house retail learning program.
• Generous product discount.

Pay

This role offers a base pay range of $27 – $35 per hour, dependent on experience and qualifications, plus bonus and tip potential for full‑time positions.

Schedule

Flexible roles are available, including both full‑time and part‑time opportunities. Relocation to any of Mejuri’s locations (Canada, US, UK, Australia) can be discussed.