Lead Piercer (Part-Time)

Mejuri · King of Prussia, PA · 1 wk ago

On-siteOTHRPart-time

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

About the role

At Mejuri, we’re not your run-of-the-mill piercing studio—we’re a vibrant community of artists, explorers, and jewelry enthusiasts. As we expand our reach across Canada, the US, UK, and Australia, we’re embarking on an exhilarating journey, and we want you to be part of it! As our Piercing Lead, you’ll be the heartbeat of the Mejuri Piercing Studio. Your mission? Elevate customer service, boost profitability, and create an environment where jewelry dreams come true. Dive into the world of piercing and high-quality gems, knowing the ins and outs of initial piercings and allowable alloys. Safety and hygiene? We’ve got that covered too—our studio maintains the gold standard.

This role offers flexible options, whether you’re seeking full-time adventure or part-time excitement. We are open to discussing roles across all our locations if you’re interested in relocating to another market.

Responsibilities

Oversee the piercing customer journey from start to finish, including seamless greeting, check-in, styling, transaction, and service experience, including aftercare education.
Possess a calm and professional demeanor in piercing services to provide the best experience to clients.
Embody Mejuri values throughout every client interaction.
Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios.
Build a strong clientele in the local market.
Communicate insights and opportunities related to piercing products and services back to the Store Manager & Store Services when necessary.
Work closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio.
Collaborate with store staff to update the schedule and online booking service.
Explain proper aftercare to each client, including signs and symptoms of infection and tailoring aftercare information to specific materials and individual downsizing needs.
Thoroughly explain service procedures and risks to clients, identifying any medical concerns that may prevent piercing before the service.
On the sales floor, lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on Mejuri’s Steps of Selling.
Ensure a positive customer experience and promote service offerings including piercing, engraving, and other in-store services.
Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager.
Support inventory management and provide feedback to the Operations Lead & Store Services team to ensure optimal quantities and assortment are available.
Ensure health and safety standards are maintained by following internal standards and local guidelines, including excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements.
Uphold legal compliance in all customer interactions, including verifying proper identification, requirements, and waivers. Update the Store Manager & Store Services Team on all local laws and protocol updates.
Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment, including labret sizing, materials, gemstones, and metals.
Support the check-up and downsizing process for each client.
Style, stack, and suggest products for piercing clients, providing expertise to enable clients to design their own ear stack.
Build piercing appointment occupancy through promoting, educating, and driving awareness of the piercing studio.
Communicate with Store Services to order necessary piercing equipment such as needles, latex-free gloves, sterilizer, alcohol pads, Q-Tips, paper towels, etc.
Ensure all legislated paperwork and client record-keeping is met and maintained at all times.

Requirements

2+ years of experience with needle piercing.
Experience working with threadless jewelry.
Up-to-date First Aid and Blood-borne Pathogens OSHA Certifications.
Experience working with an autoclave or statim.
Have or be registrable with local law enforcement or meet requirements by area for permits such as “Practitioner Registration,” Blood-borne Pathogens, First Aid/CPR, Vaccination requirements, etc.
Understanding of local market piercing law requirements.
Strong knowledge of health and safety protocols surrounding piercing procedures.
Demonstrated understanding of service excellence in a consumer environment.
Excellent communication and customer service skills.
The desire to work in a fast-paced, entrepreneurial environment.
Bonus: Experience selling product at a fast-growing company.

Benefits

You keep 100% of the tips you earn.
Regular feedback via performance reviews.
A robust in-house retail learning program.
Generous product discount.

Pay

This role currently has a base pay range of $27 - $35 per hour based on a candidate’s experience and qualifications. Compensation includes top wages in the industry, bonus potential, tip potential, and benefits (for full-time roles).

Values

At Mejuri, our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together. Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Our values are:

Raise the Bar: Stay Curious, Share/Seek Feedback, and Strive for Excellence.
Customer Obsessed: Get close to the customer and prioritize them in our decisions.
Empowered Owners: Treat the company like your own, take initiative.
Find a Way: Seek simple, creative solutions, and act fast.
Drive Results: Be clear on your goals and be relentless in achieving them.
Team First: Value team success over personal ego.

Mejuri does not discriminate in hiring or terms and conditions of employment based on race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status, or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us, and we will work with you to meet your accessibility needs.