Lead Phlebotomist

About the Role

This role acts as a resource to employees and students, providing training, orientation, and day-to-day work direction. The position assists with human resource responsibilities, monitors department workflow, and ensures quality assurance in specimen collection and processing. The incumbent performs venipuncture, collects specimens, and may conduct limited testing under CLIA guidelines. Additionally, the role instructs students in phlebotomy and related functions, ensuring age-appropriate patient care and adherence to departmental policies.

Responsibilities

• Train and orient employees and students, providing day-to-day work direction.
• Assign, monitor, and review work progress, accuracy, and productivity.
• Assist with human resource tasks, including interviewing, staff development, and resolving employee concerns.
• Interpret and communicate department policies and procedural changes.
• Monitor and coordinate department workflow, including specimen collection, processing, and ordering.
• Handle telephone calls, manage inventory, and maintain supplies/equipment.
• Investigate and resolve procedure/performance failures, reviewing discrepancies with leadership.
• Generate and distribute reports, ensuring quality assurance documentation.
• Perform venipuncture and collect specimens from newborn, pediatric, and adult patients.
• Obtain specimens according to priority and scheduled draw times, ensuring proper labeling and suitability for testing.
• Resolve specimen identification and requisition issues, accepting specimens from internal and external customers.
• Conduct limited testing under CLIA guidelines, including quality control checks.
• Instruct students in phlebotomy, data entry, and specimen processing.

Qualifications

• High School Graduate.
• Typically requires 3 years of experience in phlebotomy or related laboratory function.

Skills

• Demonstrated ability to lead a group of employees.
• Basic computer skills, including software applications.
• Keyboarding and typing skills.
• Excellent verbal and written communication skills.
• Good listening and organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Demonstrated customer service skills to interface with physicians, patients, visitors, and healthcare employees.
• Willingness to work a flexible schedule, including alternate sites or shifts.
• If Outreach Based: Current driver's license with a clean driving record and proof of automobile liability insurance.

Physical Requirements

• Operate all necessary equipment.
• Frequently lift up to 10 lbs; occasionally lift up to 50 lbs.
• Sit, stand, walk, and bend for the majority of the workday.
• Exposure to mechanical, electrical, chemical, radioactive, and/or infectious agents.
• Handle human blood and body fluids, wearing appropriate protective gear.
• Manage stressful situations calmly and professionally.
• If Outreach Based: Travel and exposure to inclement weather and adverse road conditions.