Lead Pharmacy Technician - Romeoville, IL

About the role

Ro is a direct-to-patient healthcare company dedicated to providing convenient, end-to-end healthcare solutions. Our vertically integrated platform offers nationwide telehealth, labs, and pharmacy services, helping millions of patients across the US, including those in remote areas.

Responsibilities

• Lead and mentor a team of pharmacy technicians, providing hands-on coaching, real-time feedback, and performance support to foster a high-performing team culture.
• Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence.
• Schedule and staff shifts to ensure appropriate coverage and workflow continuity.
• Ensure accurate and efficient execution of pharmacy fulfillment workflows, including picking, packing, and shipping, in accordance with established timelines.
• Act as the primary point of contact for daily operational issues, escalating concerns to pharmacy leadership as necessary.
• Collaborate with pharmacists and cross-functional teams to resolve order and shipping issues promptly.
• Operate and troubleshoot pharmacy automation equipment, ensuring its proper functioning to support order volume.
• Maintain quality, safety, and regulatory compliance throughout the fulfillment process, driving adherence to all applicable standards and procedures.
• Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements.
• Maintain a clean, organized, and inspection-ready workspace aligned with company policies and regulatory expectations.
• Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands.
• Support additional operational tasks and responsibilities as assigned by pharmacy leadership.

Requirements

• Active and unrestricted Illinois Pharmacy Technician Certification (CPhT)
• High school diploma or equivalent required
• Minimum of 2 years of pharmacy technician experience, with prior leadership or supervisory experience strongly preferred
• Proven leadership skills with the ability to motivate, guide, and support a team in a fast-paced fulfillment environment
• Empathy, patience, and professionalism in interactions with both patients and team members
• Strong critical thinking and decision-making abilities, especially when navigating high-pressure or time-sensitive situations
• Excellent organizational skills and a sharp attention to detail to ensure order accuracy and compliance
• Comfort working with pharmacy automation equipment and technology-driven workflows
• A proactive, improvement-oriented mindset and the ability to contribute to cross-functional problem-solving
• Excellent verbal and written communication skills, and a collaborative spirit that thrives in cross-functional environments

Qualifications

• Active and unrestricted Illinois Pharmacy Technician Certification (CPhT)
• High school diploma or equivalent required
• Minimum of 2 years of pharmacy technician experience, with prior leadership or supervisory experience strongly preferred
• Proven leadership skills with the ability to motivate, guide, and support a team in a fast-paced fulfillment environment
• Empathy, patience, and professionalism in interactions with both patients and team members
• Strong critical thinking and decision-making abilities, especially when navigating high-pressure or time-sensitive situations
• Excellent organizational skills and a sharp attention to detail to ensure order accuracy and compliance
• Comfort working with pharmacy automation equipment and technology-driven workflows
• A proactive, improvement-oriented mindset and the ability to contribute to cross-functional problem-solving
• Excellent verbal and written communication skills, and a collaborative spirit that thrives in cross-functional environments

Skills

• Leadership
• Team Management
• Quality Assurance
• Automation Operation
• Compliance
• Communication

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Pay

The target base salary for this position ranges from $56,500 to $65,000, in addition to a competitive equity and benefits package (as applicable).

Schedule & Availability

While we strive to maintain consistent schedules, flexibility is required. Shift structures may be adjusted in the future based on evolving business needs.