Lead Performance Architect

We need to output HTML fragment with headings

for sections: About the role (maybe Position Summary), Responsibilities, Requirements/Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only if posting has real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we need to extract relevant content. Let's parse the posting: - "This position requires 5 days a week on site., 40 hours per week The position is only offered in the locations provided Location: Orlando, FL Relocation is not offered for this position" - "Position Summary The Performance Architect serves as a strategic partner to Customer Care center leadership, helping identify performance opportunities and align business needs with effective solutions. This role works closely with General Managers, Operations Leaders, Learning Design, and Delivery teams to diagnose performance challenges, recommend targeted interventions, and improve employee performance, customer experience, and business results. Performance Architects focus on performance outcomes—not just training—by evaluating root causes and implementing solutions that may include coaching, learning, communications, process improvements, performance support tools, and leader enablement strategies." - "Key Responsibilities Partner with Customer Care leaders to understand business priorities, operational goals, and performance challenges.Identify root causes of performance gaps through analysis, observations, call listening, and stakeholder engagement.Recommend and implement solutions that improve employee effectiveness and operational results.Collaborate with Learning Design and Delivery teams to develop and deploy performance solutions.Equip leaders with tools, insights, and strategies to strengthen coaching, accountability, and team performance.Utilize data, analytics, and operational metrics to identify trends, measure impact, and inform recommendations.Support change initiatives and reinforce adoption of new skills, behaviors, and processes.Share best practices and identify opportunities to drive continuous improvement across the organization." - "Core Competencies Business AcumenPerformance Consulting & Root Cause AnalysisStrategic Problem SolvingData Analysis & InsightsStakeholder Management & Influencing SkillsCoaching & Leader DevelopmentChange ManagementLearning & Performance StrategyExecutive CommunicationContinuous Improvement Mindset" - "Preferred Qualifications Experience in customer care, contact center operations, learning and development, organizational effectiveness, or performance consulting.Strong analytical skills with the ability to translate data into actionable recommendations.Proven ability to influence leaders and drive results in a matrixed environment.Experience leading cross-functional initiatives and managing multiple priorities.Proficiency with Microsoft Office applications; experience with Power BI and workforce analytics tools preferred." - "Our Lead Performance Architect jobs earn between $94,300.00 - $141,500.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training." - "Joining Our Team Comes With Amazing Perks And Benefits Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone" - "Weekly Hours 40 Time Type Regular Location: Orlando, Florida Salary Range $94,300.00 - $141,500.00" - Then EEO boilerplate etc to be removed. We need sections: About the role (Position Summary), Responsibilities (Key Responsibilities), Requirements (Preferred Qualifications maybe also Core Competencies?), Skills (Core Competencies maybe), Benefits (list of benefits), Pay (salary range), Schedule (weekly hours, time type, on-site requirement). Must not create sections with filler like "commensurate with experience". We have actual content. We need to decide mapping: - About the role: Position Summary paragraph. - Responsibilities: Key Responsibilities bullet list. - Requirements: Preferred Qualifications (maybe also mention location requirement? but location is schedule? We'll include location in Schedule? Actually location is separate but we can include location in Schedule or maybe a separate "Location" but not required heading. We can embed location in Schedule or maybe a short p about location. The instruction: do not put Job ID/requisition numbers as headings — fold minor metadata into a short

or drop it. So location can be a short p. - Skills: Core Competencies list. - Benefits: list of benefits. - Pay: Salary range. - Schedule: Weekly hours 40, Time Type Regular, on-site requirement 5 days a week on site, relocation not offered. We must not repeat job title. Use

for each section heading. We need to output only HTML fragment, no /, no markdown fences. We must preserve all substantive info; do not invent or summarize away detail. So we need to keep the exact wording? Probably we can keep the sentences but format as list items. We need to convert responsibilities into

• items. The responsibilities are currently a run-on string separated by periods. We'll split into separate items. Similarly core competencies list: they are separated by no punctuation? Actually "Business AcumenPerformance Consulting & Root Cause AnalysisStrategic Problem SolvingData Analysis & InsightsStakeholder Management & Influencing SkillsCoaching & Leader DevelopmentChange ManagementLearning & Performance StrategyExecutive CommunicationContinuous Improvement Mindset". We need to split into items. Likely each competency is separated by a capital letter? We'll need to parse manually: Business Acumen, Performance Consulting & Root Cause Analysis, Strategic Problem Solving, Data Analysis & Insights, Stakeholder Management & Influencing Skills, Coaching & Leader Development, Change Management, Learning & Performance Strategy, Executive Communication, Continuous Improvement Mindset. Preferred Qualifications: sentences separated by periods. We'll split. Benefits: a long string with no separators except maybe some punctuation. We need to extract each benefit. The string: "Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone" We need to split into items: Medical/Dental/Vision coverage, 401(k) plan, Tuition reimbursement program, Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays), Paid Parental Leave, Paid Caregiver Leave, Additional sick leave beyond what state and local law require may be available but is unprotected, Adoption Reimbursement, Disability Benefits (short term and long term), Life and Accidental Death Insurance, Supplemental benefit programs: critical illness/accident hospital indemnity/group legal, Employee Assistance Programs (EAP), Extensive employee wellness programs, Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone. We'll keep as list. Pay: Salary range $94,300.00 - $141,500.00 USD Annual. Also mention individual starting salary may depend on geography etc. We'll include that. Schedule: Weekly Hours 40, Time Type Regular, location Orlando, FL, on-site 5 days a week, relocation not offered. We need to avoid duplication: location appears multiple times; we can mention location once. We must not include EEO boilerplate etc. Now produce HTML:

  About the role

  The Performance Architect serves as a strategic partner to Customer Care center leadership, helping identify performance opportunities and align business needs with effective solutions. This role works closely with General Managers, Operations Leaders, Learning Design, and Delivery teams to diagnose performance challenges, recommend targeted interventions, and improve employee performance, customer experience, and business results. Performance Architects focus on performance outcomes—not just training—by evaluating root causes and implementing solutions that may include coaching, learning, communications, process improvements, performance support tools, and leader enablement strategies.

  Responsibilities

  • Partner with Customer Care leaders to understand business priorities, operational goals, and performance challenges.
  • Identify root causes of performance gaps through analysis, observations, call listening, and stakeholder engagement.
  • Recommend and implement solutions that improve employee effectiveness and operational results.
  • Collaborate with Learning Design and Delivery teams to develop and deploy performance solutions.
  • Equip leaders with tools, insights, and strategies to strengthen coaching, accountability, and team performance.
  • Utilize data, analytics, and operational metrics to identify trends, measure impact, and inform recommendations.
  • Support change initiatives and reinforce adoption of new skills, behaviors, and processes.
  • Share best practices and identify opportunities to drive continuous improvement across the organization.

  Requirements

  Location: Orlando, FL (position requires 5 days a week on site; relocation is not offered).

  • Experience in customer care, contact center operations, learning and development, organizational effectiveness, or performance consulting.
  • Strong analytical skills with the ability to translate data into actionable recommendations.
  • Proven ability to influence leaders and drive results in a matrixed environment.
  • Experience leading cross-functional initiatives and managing multiple priorities.
  • Proficiency with Microsoft Office applications; experience with Power BI and workforce analytics tools preferred.

  Skills

  • Business Acumen
  • Performance Consulting & Root Cause Analysis
  • Strategic Problem Solving
  • Data Analysis & Insights
  • Stakeholder Management & Influencing Skills
  • Coaching & Leader Development
  • Change Management
  • Learning & Performance Strategy
  • Executive Communication
  • Continuous Improvement Mindset

  Benefits

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

  Pay