Lead People Business Partner, Post Sales

Responsibilities

• Serve as a trusted advisor to the SVP of Post-Sales and their leadership team
• Act as the main contact for Director+ leaders in Post-Sales
• Lead headcount planning and execution in collaboration with Finance and Recruiting
• Provide guidance on performance management and employee relations
• Foster a high-performance culture through engagement and retention initiatives
• Analyze data to drive insights for business decisions
• Assess organizational health and implement efficiency improvements
• Manage critical People programs like performance reviews and talent assessments
• Collaborate cross-functionally to align with broader organizational goals
• Contribute to shaping PBP programs and best practices

Qualifications

• 8-10+ years of experience as a People/HR Business Partner, supporting VP+ leaders in high-growth settings
• Experience with Post-Sales functions like Customer Success and Account Management preferred
• Strategic thinker adept at translating business needs into people strategies
• Deep knowledge of HR fundamentals including performance management and workforce planning
• Fluent in post-sales metrics such as retention and customer health
• Experienced in organizational design and restructuring methods
• Proficient in influencing without authority and managing executive relationships
• Capable of working independently with minimal guidance
• Data analysis skills to provide actionable business insights
• Willingness to leverage AI for enhanced performance

Benefits

• Comprehensive medical, dental, and vision coverage with premium costs covered for employee-only plans
• 16 weeks paid Parental Leave for new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for in-office team members
• Family planning benefits
• Matching 401(k) contribution with immediate vesting
• Flexible PTO policy plus 80 hours of Sick Time
• 11 company-paid holidays
• Virtual team building activities and company-wide events
• Offices in major global cities including SF, NYC, London, Dublin, Tel Aviv, and Sydney