Lead PBX Operator

About the role

Directs and supervises the operations and activities of the Communications Department.

Responsibilities

• Directs and supervises the operations and activities of the Communications Department.
• Responsible for the overall supervision of the department’s daily operations to achieve productivity and patient satisfaction goals and objectives established by the Director, Information Systems.
• Responsible for staff performance and the accomplishment of departmental responsibilities in accord with corporate, hospital, department and safety policies and procedures to meet both company and regulatory requirements.
• Responsible for providing high-quality service to, and acting as liaison with, patients and their representatives, physicians and employees.
• Responsible for the efficient operation of the department and optimum use of resources to maximize productivity and minimize costs.
• Also, coordinates security functions for information systems.
• Identifies, investigates and corrects errors preventing the proper posting of batch-entered transactions or the proper balancing of cash and third-party-payor clearing accounts.
• Ensures the timely production and distribution of management reports produced by these systems.

Requirements

• Working knowledge of function capabilities of the computer
• Use of system communication
• Reference material