LEAD PATIENT SERVICE REP - HCZ2

About the role

Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data and integrity of billing including charge documents. Is cognizant of the philosophy, standards, objectives, and policies of the Department and the Organization.

Responsibilities

• Demonstrates the ability to perform clinical/technical/service/administrative tasks.
• Prepares PSR schedules to ensure maximum coverage and provide a copy to the Practice Administrator and Assistant Practice Administrator (all PSR requests for leave time will continue to be submitted to Lead PSR; however they must be submitted to the Practice Administrator and Assistant Practice Administrator with a copy of the revised PSR schedule for final approval).
• Supervises all Patient Service Representatives in practice.
• Performs as office fax manager by insuring that all incoming faxes are appropriately distributed including hospital admission updates sent on all call notes.
• Verifies daily work and insures that corrections are made (on encounters and statistics) before forwarding the statistics to the Practice Administrator and Assistant Practice Administrator.
• Aids Practice Administrator and Assistant Practice Administrator with more advanced duties, when requested.
• Takes monthly supply inventories, and forwards information to Practice Administrator and Assistant Practice Administrator for purchasing.
• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.
• Participates in the departments performance improvement activities.
• Trains PSRs in all aspects of their position.
• Maintains the PSR’s performance to insure adherence to approved policies and procedures.
• Performs as PSR as required to fill-in for vacations, leave time, lunch hours, and to assist PSR’s during heavy patient sessions, etc.
• Performs as office fax manager by insuring that all incoming faxes are appropriately distributed, including hospital admission updates sent by Eric Spitzer and on-call notes.
• Aids Practice Administrator and Assistant Practice Administrator with more advanced duties, when requested.
• Reports problems and inconsistencies in individual PSR performance to Practice Administrator and Assistant Practice Administrator for further action.

Qualifications

• High School diploma required.
• Bachelor's Degree preferred.
• Minimum 1 year of work experience as a PSR.
• Demonstrated proficiency with Practice Management Systems (Versys).
• Demonstrated leadership and supervisory skills.
• Bilingual, Spanish preferred.
• Demonstrated organizing and scheduling skills.
• Excellent interpersonal, oral, and written communication skills.