Lead Patient Care Coordinator - Primary Care

This role blends coaching and operational leadership to deliver a consistent, high-quality onboarding experience that accelerates confidence, competence, and connection to our culture. Serving as a subject-matter expert and frontline mentor, the Lead Patient Care Coordinator partners closely with clinic leaders and educators to reinforce best practices and bridge training from the classroom to real-world clinic operations.

Responsibilities

• Shape the first impression and long-term success of new caregivers through coaching and operational leadership.
• Deliver a high-quality onboarding experience that accelerates confidence, competence, and cultural connection.
• Serve as a subject-matter expert and frontline mentor for new caregivers.
• Partner with clinic leaders and educators to reinforce best practices and bridge training to real-world clinic operations.
• Participate in 2 champion roles or 1 champion role and a committee or council.

Requirements

• 5 years of directly related experience in a medical office OR 3 years' experience as a Providence employee in a Patient Care Coordinator (PCC) position, preferably at the senior-level.

Benefits

• Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching.
• Health care benefits (medical, dental, vision).
• Life insurance and disability insurance.
• Time off benefits (paid parental leave, vacations, holidays, health issues).
• Voluntary benefits and well-being resources.

Pay

The pay range for this position is $30.71 - $47.00 per hour. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Schedule

Full time, Day shift.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It comprises eight hospital campuses, emergency rooms, specialty centers, and a network of over 190 primary care and specialty care locations. The team is dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Work Location: Bellevue Commons-Bellevue, 1200 112th Ave NE, Bellevue, WA. This position is on-site.