Lead Patient Access Representative

Responsibilities

• Oversees and organizes daily responsibilities and schedules of the PAR teams, providing support where needed.
• As a working member of the team, has the ability to assist and cross-cover as needed in any of their responsibilities or locations.
• Prepares staffing schedules to ensure proper coverage.
• Trains new staff, assessing team needs and determining retraining as needed.
• Performs staff audits and re-education as needed.
• Reviews daily balances and copays collected to ensure the team is meeting standard KPIs as set by the supervisors/manager.
• Accounts for and compiles team’s financial batches for the day, ensuring that they are accurate, complete, and properly ordered.
• Maintains a high level of confidentiality and complies with HIPAA standards.
• Maintains a neat and organized workspace, and restocks supplies as needed.
• Travels to other offices as needed for coverage.

Qualifications

• A High School Diploma required; some higher education preferred.
• 1+ year supervisory experience preferred.
• Knowledge of medical insurances required.
• Exceptional customer service skills required.
• Experience working with an EMR/PM required.
• Exceptional written, verbal, and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Quick thinker with ability to pivot in a fast-paced environment.
• Ability to multi-task in a high-volume environment is a must.
• Valid driver’s license and vehicle for needed travel.