Lead Parts Associate

Responsibilities

• Assisting customers in identifying and locating RV parts and accessories
• Providing detailed information and recommendations on parts, accessories, and related services
• Processing parts orders, including special orders and warranty parts
• Maintaining accurate records of parts transactions and inventory levels
• Collaborating with the service department to ensure timely availability of parts for repairs and maintenance
• Handling customer inquiries and resolving issues in a professional and courteous manner
• Keeping the parts counter and showroom clean, organized, and well-stocked
• Adhering to all safety protocols and company policies

Requirements

• Minimum Qualifications: Proven experience in a parts counter or similar customer service role, preferably in the automotive or RV industry
• Strong knowledge of RV parts, accessories, and systems
• Excellent customer service and communication skills
• Ability to identify and locate parts using catalogs, computer systems, and other resources
• Strong organizational skills and attention to detail
• Proficiency in using parts management software and computer systems
• High school diploma or equivalent

Essential Characteristics

• Customer Focused: We listen, solve problems, and stay focused on our mission
• Humble: We stay coachable and always learning, confident in our skills but never arrogant
• Reliable: We keep our word to our team and our customers--doing what we say every time
• Relentless Drive: We have a strong work ethic, sense of urgency, and never settle in the pursuit of our mission

Benefits

• Competitive wages
• 401K
• Medical insurance
• Dental insurance
• Vision Insurance
• Company-Paid Life insurance
• Supplemental Life Insurance
• Short- & Long-Term Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• EAP
• Wellness Program including Gym Reimbursement
• Vacation, Personal Time & Holiday pay