Lead Parking Enforcement Representative

About the role

The Lead Parking Representative works as the field lead and performs duties including assisting in training, delegating and assigning tasks to the Senior Parking Representatives, and performing routine reviews ensuring all policies and procedures are followed as directed.

Responsibilities

• Assigns and oversees the work of Senior Parking Representatives as needed.
• Trains new employees in all aspects of the job.
• Aids the Parking Enforcement Manager with scheduling Senior Parking Representatives for daily routines and special events ensuring enforcement areas are adequately covered.
• Makes recommendations for new parking permits and parking systems that meet the needs of the campus.
• Ensures that all mechanical equipment is in proper working order and makes recommendations for new equipment.
• Assists the Parking Enforcement Manager with quality control audits in all areas to ensure maximum efficiency and accuracy of the citation issuance program.
• Drives a campus vehicle while on patrol and for general, job-related transportation.
• Enforces parking regulations and policies and evaluates situations to take appropriate action such as writing a citation or issuing a warning.
• Identifies parking-related issues, and suggests improvements.
• Generates citations by entering information into a handheld electronic device.
• Hand-writes forms, as needed, legibly and accurately.
• Identifies vehicles with excessive unpaid citations and immobilizes or has them towed adhering to established and approved procedures.
• Photographs vehicles and documents “boots” and significant incidents.
• Independently initiates vehicle and foot patrol when working assigned areas.
• Testifies in court if subpoenaed.

Requirements

• A Bachelor's degree or equivalent combination of training and / or experience.
• Parking enforcement experience including inspecting vehicles for permits and issuing citations to vehicles.
• Knowledge of how to operate a handheld, two-way radio with the ability to effectively communicate and receive information.
• Knowledge of and ability to use standard computing tools including Microsoft Word, Excel, PowerPoint, Adobe Acrobat, email, and online calendaring systems.
• Skills in leading employees including training, motivating and organizing workflow to accomplish established objectives.
• Time management skills with the ability to work efficiently and professionally to initiate parking enforcement services with or without direct supervision.
• Skills to work effectively with others as a member of a team.
• Skills to work tactfully, courteously, and effectively with a diverse community of various racial, ethnic, and economic groups with diverse lifestyles and refrain from expressing prejudices toward any group of people citing individuals based on biases and emotions.
• Ability to independently evaluate each situation and exercise sound judgment to decide what action is warranted.
• Ability to present a positive, service-oriented public image and maintain a courteous and harmonious working relationship with the campus community, other department staff, and members of the public.
• Ability to complete work with attention to detail and write clear, accurate, and legible citations, daily activity logs, and reports.
• Ability to read, understand, interpret and follow department policies, rules, and California Vehicle Codes.
• Ability to learn and stay knowledgeable of all UC-Santa Cruz parking regulations and permit requirements.
• Ability to think and respond clearly in hostile situations with a knowledge of how to respond to anger and hostility with professionalism, tact, and diplomacy and defuse situations.
• Ability to maintain University equipment in clean workable order.
• Ability to operate a handheld citation device to generate parking citations.