Lead Package Handler - Reno HUB

About the role

OnTrac is hiring a Warehouse Package Handler Lead. This position plays a crucial role in overseeing the offloading, loading, and sorting of packages for distribution. Our Package Handler Leads are the ultimate team players. They work closely with Area and Operations Managers to train new hires, support business metrics, and uphold company values.

Location: 9715 N Virginia St., Reno, NV 89506

Responsibilities

• Promote a safe work environment by enforcing company safety protocols, including dock, conveyor, and lockout/tagout procedures.
• Train and guide package handlers, providing hands-on demonstrations and ongoing performance feedback.
• Oversee package handling, sorting, and inspection processes to ensure accuracy, prevent damage, and avoid misroutes.
• Monitor equipment functionality, submit maintenance requests, and manage damaged freight according to company procedures.
• Check in and check out third-party drivers, verify credentials, and ensure proper documentation and manifest accuracy.
• Load and unload packages from trailers, conveyor belts, and sortation equipment.
• Sort, scan, and route parcels to designated areas based on destination or route.
• Provide guidance and direction to package handlers during assigned shifts.
• Assist with onboarding and training new team members.
• Monitor workflow and help balance labor to meet volume and service timelines.
• Reinforce safety practices, proper lifting techniques, and compliance with procedures.
• Identify and communicate performance issues, productivity gaps, or operational concerns.
• Serve as a point of contact for operational questions and issue escalation.

Requirements

• High school diploma or general education degree (GED) preferred.
• At least 1 year of industry experience.
• 1 year of leadership experience preferred.
• Ability to regularly lift, push, and pull 25 to 35 lbs, occasionally carry up to 50 lbs, and occasionally push or pull up to 150 lbs using a pallet jack or gaylords to transport