Lead Orthodontic Assistant

About the role

Hero Practice Services delivers quality dental, vision, and orthodontic care to children in underserved communities at 30+ offices across seven states. Our core values we live by are: integrity, mission driven, patient first, accountability, compassion, and teamwork. Become a Hero and join us on our mission to help underserved kids!

We are currently seeking a Lead Orthodontic Assistant to optimize patient flow, deliver outstanding patient service, and increase patient satisfaction through leading and the development of the team. This position will report to the Assistant Operations Manager.

Responsibilities

• Assist in the development and training of Orthodontic Assistants and lead group trainings as necessary
• Explain treatment and tailor personal care education to the patient’s needs
• Establish clear expectations for teammates around desired patient experience and respond promptly to customers’ needs
• Support optimized schedules with effective open treatment calls on a regular basis with a goal of providing education to patient parent/guardians on the importance and urgency of their pending treatment
• Participate in Orthodontic Assistant interviews and performance evaluations
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Requirements

• Active certification that meets state requirements
• Radiology education and training that meets state requirements
• Previous orthodontic assisting experience
• Excellent verbal communication skills
• Ability to train and lead a team of Orthodontic Assistants
• Experience leading multi-dimensional, cross-functional tasks

Benefits

• Generous pay with monthly bonus opportunities
• PTO and paid holidays
• Career growth within your practice and the region
• Medical, dental, vision insurance, 401K & more

Pay

Pay range: $27-$32/hr

Physical Requirements

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand, bend, communicate verbally (both in person and by telephone), use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds.

Work Environment

Work is performed in a standard clinical environment. This role routinely utilizes standard dental equipment.