Lead Optician

In accordance with The Massachusetts Pay Transparency Act, the pay range for this position is a good faith estimate at the time of posting. Actual compensation will be based on relevant experience, education, and training.

About the role

The Lead Optician supervises optical services at Brockton Neighborhood Health Center, working with the Director of Eye Services. The Lead Optician oversees all aspects of this service with approval from the Director where required.

Responsibilities

• Manage and operate the optical services at BNHC, including eyeglass fitting, selling, dispensing, and adjusting.
• Maintain accurate frame, lens, and optical supplies inventory and financial records.
• Take a formal inventory at least twice per year.
• Collect and maintain accurate patient financial, insurance, and demographic information related to the provision of optical goods, using Epic and Flexsys software systems.
• Collaborate with the health center's billing and fiscal offices to ensure the flow of information needed for third-party billing for eyeglasses.
• Manage all Optical services personnel in collaboration with the Director of Eye Services, including performance evaluations, orientation, disciplinary action, and hiring.
• Provide direction to staff to ensure policies and procedures are followed.
• Keep optical staff informed of health center issues and events.
• Act as a mentor to staff Optician Apprentice(s) in collaboration with the Director of Eye Services and Staff Optometrists, coordinating MA State-required activities and overseeing on-the-job apprentice training.