Lead Optical Retail Associate FT Ames, IA #237

Responsibilities

• Customer Assistance: Assist patients in selecting eyeglass frames, lenses, and coatings that best suit their needs.
• Prescription Accuracy: Ensure lab technicians have accurate measurements and prescription information for grinding, coating, and fitting lenses to frames.
• Product Dispensing: Dispense completed glasses to patients and educate them on proper care.
• Store Operations: Help the management team open and close the store as needed.
• Customer Service: Provide exceptional service and maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
• Payment Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Administrative Tasks: Perform other administrative tasks as assigned, including processing insurance claims and maintaining patient files.
• Product Knowledge: Maintain up-to-date knowledge of products and assist in the stocking and straightening of merchandise.

Requirements

• A High School Diploma or GED
• Experience working in retail, customer service, or sales
• Experience in the optical industry is preferred
• Experience in a lead or management position is preferred
• Ability to correctly read and interpret prescription specifications and input into the computer to ensure lenses are cut properly

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Matching 401k
• Short-Term and Long-Term Disability
• Life Insurance
• Fully paid benefits to maintain licensing requirements and opportunities for advancement