Lead, Operations Specialist Non-Driving

Description AdaptHealth Opportunity – Apply Today! About AdaptHealth At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home. With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth. The Adapt Difference Commitment to Our People – Support, Development, and Advancement OpportunitiesCompetitive Compensation and IncentivesComprehensive Total Rewards & BenefitsIndustry-Leading Care & InnovationResponsible Environmental Stewardship About The Role Lead Operations Specialist The Lead Operations Specialist role is one that supports oversight of patient care and operational excellence in our business. This role is unique in its ability to lead the impact patient outcomes while driving process improvements and team performance. Core Responsibilities Supervise and support team members in daily operations, including complex case resolution and escalationsLead team meetings and facilitate onboarding and ongoing training to support staff developmentMonitor performance metrics and productivity, providing coaching, feedback, and continuous improvement guidanceServe as the primary escalation point for complex customer issues and regulatory compliance questionsDrive process improvements and workflow optimization to enhance efficiency and service qualityPartner with leadership on staffing, scheduling, and resource planningMaintain expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decision-makingAnalyze and report on team performance, operational trends, and key metricsEnsure compliance with HIPAA and company policies, including completion of required training and adherence to the AdaptHealth Compliance ProgramPerform other related duties as assigned Why You’re the Best Fit High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience requiredOne (1) year of relatable work experience requiredFour (4) years of exact or comparable work experience working within a healthcare or medical services organizationExperience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not requiredExperience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not requiredExcellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detailAbility to multi-task in a fast paced environmentProficient computer skills – Microsoft Office and healthcare systems are a plusComfort learning new technologies and navigating multiple systemsAbility to work independently while following established procedures and directives Work Environment Physical Requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disability(s) to perform the essential functions. For more detail surrounding these requirements please inquire upon application selection. Compensation Compensation is based on experience, location and role level Total Rewards & Benefits Program Comprehensive medical, dental and vision coverage (eligible first of the month following hire)401(k) with company matchPaid Time Off Plans including 6 paid holidaysEmployee Stock Purchase PlanPaid Parental Bonding LeaveShort and Long-term Disability InsuranceLife and AD&D InsuranceFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)CVS Minute Clinic and Teledoc accessSpousal Advantage Reimbursement PlanIdentity Theft Protection and Legal PlanApplicable waiting periods apply Requirements Disclosure Company conducted Background Check is required for all rolesCompany conducted Motor Vehicle Record Check is required for driving rolesClinical roles require valid licensure/certification, where applicable In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: https://www.cdph.ca.gov/Programs/CEH/DFDCS/Pages/FDBPrograms/HomeMedicalDeviceRetailProgram.aspx. AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. Ready to Make an Impact? If you're passionate about and committed to changing lives, we want to hear from you. Apply today and take the next step in your career with AdaptHealth!