Lead Office Assistant - Centralized Registration Bordentown (TRAVEL & SCHEDULE FLEXIBLITY REQUIRED)

Job Summary

Acts as a leader and resource to the Centralized Scheduling Department in conjunction with the Manager/Supervisor. Mentors and coaches staff members. Acts as a first contact representative of Virtua, upholding a professional and positive image when service recovery is needed. Continues to complete daily OA tasks as part of the onsite team.

Position Responsibilities

• Completes daily Office Assistant tasks as part of the onsite team.
• Captures and assists with training/mentoring of staff on the office assistant duties, providing one-on-one education as needed.
• Stays up to date on all front desk functions and acts as a resource to staff.
• Maintains knowledge and expertise of insurance requirements and cascades information ensuring staff are proficient and with up-to-date information.
• Daily quality assurance monitoring of staff effectiveness.
• Oversee and assist with data input for monitoring daily patient volumes, copay collection rates, and other departmental metrics.
• Affords assistance with employee time management, preparation of departmental schedules, and overall departmental coverage.
• Monitors schedules in advance to ensure staffing levels are appropriate.
• Affords assistance in the coordination of weather emergencies.

Position Qualifications

• Required Experience: 1-3 years’ Medical Office experience.
• Strong computer software skills.
• Excellent communication and customer service skills.
• Required Education: High School diploma or equivalent.

Salary

$18.89 - $27.81 Hourly

Benefits

• Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions.