Lead Observability Engineer (Grafana Cloud)

About the role

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Responsibilities

• Design and Implementation: Developing and implementing monitoring solutions for applications and infrastructure to ensure high availability and performance.
• Maintaining Monitoring Tools: Continuously monitoring system performance, identifying bottlenecks, and analyzing trends to proactively address potential issues.
• Incident Management: Responding to and managing incidents, performing root cause analysis, and implementing corrective actions to prevent recurrence.
• Collaboration: Working closely with development, operations, and other IT teams to ensure monitoring solutions are integrated and aligned with business needs.
• Tool Management: Selecting, configuring, and maintaining monitoring tools and platforms, ensuring they are up-to-date and effective.
• Reporting: Generating and presenting reports on system performance, incidents, and trends for stakeholders.
• Optimization: Continuously improving monitoring processes and tools to enhance efficiency and effectiveness.
• Compliance and Security: Ensuring monitoring solutions comply with security policies and regulatory requirements.
• Engineering Projects: Providing technical and operational support for our customer base as well as other technical areas within the company that utilize our tools.
• Risk Management: Engaging in risk management functions such as reconciliation of vulnerabilities, security baselines, and other risk and audit-related objectives.
• Administrative Functions: Administering our tools, keeping tool documentation current, and handling service requests.
• User Training: Participating in user training to increase awareness of observability solutions.
• Incident Management: Ensuring incident, problem, and change tickets are addressed in a timely manner, as well as escalating technical and managerial issues.
• Following ITIL Process: Following DTCC’s ITIL process for incident, change, and problem resolution.

Qualifications

• Minimum of 6 years of relevant experience
• Bachelor’s degree in Computer Science or any technical field and/or equivalent experience
• Minimum of 6 years of experience in IT infrastructure, application monitoring, and performance management
• 5+ years’ experience of Splunk engineering/support in a production environment
• Proficiency in using monitoring tools such as Grafana Cloud, Dynatrace, OpenText Operations Bridge Manager, Splunk, and others
• Knowledge of scripting languages like Python, Bash, or PowerShell to automate monitoring tasks and processes
• Experience with cloud platforms such as AWS, Azure, or Google Cloud, including their monitoring and management services
• Understanding of network protocols, configurations, and troubleshooting
• Strong background in system administration for both Windows and Linux environments
• Familiarity with database monitoring and performance tuning
• Strong analytical and problem-solving skills to identify and resolve issues quickly
• Excellent communication skills to collaborate with different teams and present findings to stakeholders
• Keen attention to detail to ensure accurate monitoring and reporting
• Ability to adapt to new technologies and methodologies in a fast-paced environment
• Self-starter, continually striving to improve the teams service offerings and one’s own skillset

Benefits

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Pay and Schedule

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.