Lead Nursing Operations Support Rep

About the role

The Lead Nursing Operations Support (NOS) Representative provides training, oversight, and efficiencies for NOS Representatives on all units.

Responsibilities

• Maintain schedules of NOS Representatives by assigning work, coordinating shift assignments, and altering staffing schedules to ensure coverage.
• Act as a resource and subject matter expert on multiple units for Mission Partners, patients, visitors, and family members for general questions, information, and way‑finding needs and provide unit support.
• Provide guidance to individuals related to other OSF facilities/service areas, coordinate and may assist with patient transport needs, provide local area direction, and advise of area accommodations or amenities.
• Utilize various software to provide assistance and complete assigned tasks.

Requirements

• High School Diploma or GED.
• 1 year of experience in Nursing Operations Support (NOS) Representative, Patient Care Liaison, or Patient Experience Concierge role, or similar role with like responsibilities.

Qualifications

• 2 years of prior customer service experience (preferred).
• Prior experience with ProNet, Vocera, and Epic (preferred).

Skills

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.

Benefits

OSF HealthCare offers a comprehensive and market‑competitive total rewards package that includes benefits, compensation, recognition and well‑being offerings focused on the whole person and aligned with career stage.

Pay

Expected pay for this position is $19.35 – $21.78 per hour. Actual pay will be determined by experience, skills and internal equity. This is an hourly position.