Lead Network Proj/Prog Mgmt

About the role

Join AT&T and help shape the future of communications and technology that connect the world. This position requires office presence of a minimum of 5 days per week and is only located in the locations posted. No relocation is offered.

Responsibilities

• Program Leadership: Lead cross-functional programs that drive operational excellence across lease lifecycle management, including payments, renewals, amendments, and terminations.
• Case Management Oversight: Oversee intake, triage, and resolution of Tower Ops cases, ensuring timely handling of landlord, vendor, and internal inquiries. Establish prioritization frameworks, and escalation paths to improve turnaround times and reduce backlog. Identify systemic issues from case trends and drive upstream fixes (process, system, or data-related) to eliminate repeat defects.
• Complex Lease Payment & Reconciliation Management: Lead resolution of complex lease payment issues, including discrepancies, missed/duplicate payments, and contractual misalignment. Oversee end-to-end reconciliation activities to ensure alignment between lease terms, LMPS/system data, and financial outputs. Partner with Finance/Accounting to resolve variances, support accrual accuracy, and prevent financial leakage. Drive root cause analysis and implement controls to improve payment accuracy and reduce recurring defects.
• Data Quality: Own initiatives to improve lease data accuracy, completeness, and integrity across systems supporting lease administration. Lead data cleanup efforts tied to abstraction errors, legacy data issues, and system migrations.
• Process & Performance Optimization: Identify and implement process improvements to enhance lease lifecycle management, payment accuracy, and operational efficiency.
• Financial & Risk Management: Support cost savings initiatives, monitor KPIs, and ensure compliance with SOX controls and lease obligations to mitigate financial and operational risk.
• Vendor & Stakeholder Management: Oversee vendor performance and drive accountability across external partners supporting abstraction, QA, and lifecycle operations. Ensure accountability through KPIs, service levels, and continuous improvement initiatives.
• Special Projects and Strategic Initiatives: Drive measurable outcomes tied to cost savings, efficiency gains, and risk reduction. Lead Automation and digital transformation efforts. Act as liaison across Tower Ops, Finance, Legal, and Network teams to ensure alignment and execution.

Qualifications

• Required Experience: 5+ years of related experience
• Certification is required in some areas.
• Desired Education: Bachelor’s Degree (BS/BA), technical degree or equivalent experience preferred.

Supervisor

No

Pay

$116,700.00 - $196,100.00 USD Annual

Schedule

Regular